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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sometimes you get what you pay for. It is better than a Motel 6. It's not a dump, but I wouldn't take a girl there I was trying to impress.
Business response:
Jackson, thank you for letting us know about your stay. Although you liked our location, we are sincerely sorry that our breakfast offerings were not to your liking. We will be sure to share your comments with the concerned team as we plan any changes. We truly regret any inconvenience caused while you were here, and please give us another chance to make a better impression on your next visit to our area. Sincerely, General Manager
Worst hotel I have ever stayed at No amenities. Towels, soap and shampoo. Dirty. Rate wasn't even good
Business response:
Kathy, thank you for the comments. I was disheartened to read about the problems you experienced, and I hope you will accept my sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. Kitchenware and toiletries for your room is kept at the front desk, as our brand standards requirement. If we did not communicate this at the time of check-in, we are sorry. I truly hope you will give us another chance to prove that we are committed to providing a better stay. Sincer... read more
At 11:00 PM as I was getting into bed I found the sheets had NOT been changed. The night manager apologized profusely and changed the sheets and blanket within minutes. He was great! The toilet had a stress fracture and water leaked slowly onto the floor. A new toilet has been ordered.
Business response:
Leonard, thank you for sharing your review. We apologize for the issues you encountered in your suite, but we appreciate you giving our staff a chance to resolve it while you were here. Our goal is for our guests to have a great stay, so thanks for noticing our efforts. We value your business and hope to have you as our guest again. Sincerely, General Manager
Take your own pillows Walls are thin and you will hear everything - and I mean everything - that your neighbors are doing. Pillows are 90% air and even two pillows is about the same as resting your head on a towel. We asked if they had any better pillows - answer, No. We asked if they had any extra pillows - answer, We're all out! If lots of people are asking for more pillows, that might give you a clue that they are cheap and worthless. Otherwise the room was clean, bath clean, front desk service good. So, if you go, bring... read more
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our pillows were uncomfortable for you. As this hotel’s manager, I can assure you that I have ordered additional pillows to ensure your experience is not repeated. Thank you for sharing your experience with us. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
No kitchen equipment at all This extended Stay was not worth the money we paid. Having done a beautiful vacation with every Hotel we stayed in worth the money we spent. Then end up with this room and kitchen that was dirty counters not noticibly cleaned and the beds not changed just made up. At nearly $200.00 Cnd this is a dump.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The stay you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will make sure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in town.
FILTHY accomodations, incompetent management We had reservations for 4 nights. The room was DISGUSTING. It smelled horrible, the carpet had not been vacuumed, grease on the stove and countertop, fingerprints on doors and mirrors and bobbypins left in the uncleaned shower. I spoke to the manager who said she would have it deep cleaned and we left for the day. When we returned 6 hours later, it was the exact same disgusting smell and filth. I went to the front desk and he came to our room with Febreeze. ARE YOU KIDDING!! This ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have taken steps to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Now Entering the Twilight Zone nothing in the room. not enough pillows, no silverware, coffee mugs,coffee maker, everything doled out at front desk. can't get a clean towel without trading in a dirty one. no corkscrew even to buy. side entrance door broken. no breakfast even tho i paid extra for it. no printer to print boarding pass or final receipt! no pool. no outside seating. felt like the place was going out of business. one person at front desk with the place full to capacity. people with reservations turned away. I am ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept my apology regarding your stay. I met with the staff, and we will take the steps necessary to ensure that your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. If you have any additional feedback, we would like to hear it. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
No help whatsoever, Terrible unfortunately , no help, we arrived late, following morning showered and left the hotel. When we comeback the room was the way we left it, no fresh towels no bed fixing either. When we asked for towels for the second night, the front desk attendant ask my wife to bring to towels down so he will exchange, did I say enough,
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. I met with the staff, and we will go over our weekly housekeeping schedule with our guests at check in to ensure that this miscommunication is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extend... read more
No room service You should notify people that they do not provide room service before they book. Also so called breakfast is a terrible cup of coffee and a breakfast bar.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we were unable to meet this goal. I discussed your comments with the team, and we are taking note of them. Thank you for sharing your experience with us. If you have any additional feedback, we would like to hear it. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.