This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was not able to stay because I was told there were no rooms available. However, the hotel managed to charge me the cancellation fee.
Business response:
Dear Giselle, Thank you for your review. Our hotel has a standard cancellation policy that applies in most situations, such as yours. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect with them directly for the resolution regarding your billing concerns. If you wish to discuss this further, please do not hesitate to reach out to us directly. Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
Unprofessional I called ahead of time to let them know I was going to be checking in late (probably after midnight) due to traffic. Lady on the phone stated they were overbooked and my room was unavailable. After some checking she was able to find another room that somewhat met my needs. Upon arriving the lady at the front desk was unwelcoming to say the least. The entire hotel reeked of urine and smoke. Our room floor was sticky and the bathroom walls were covered in yellow dripping stains. At the end of our stay I approach... read more
Business response:
Dear Mayra, We appreciate you choosing us and providing your feedback. It isn't very reassuring to read about your experience at our hotel, and we certainly regret the cleanliness and service concerns. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve. While we are looking into the matter, please feel free to reach out to us at the hotel for assistance. We hope you consider this an isolat... read more
My room was dirty, I was given a second room and that one was dirty also. I ended up leaving to another hotel in Tolleson AZ instead.
Business response:
Dear MARIO, Thank you for taking the time to share your feedback. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Thank you again.Sincerely,Hotel Management
There was blood on the bathroom door. The entire building smells awful. From the elevator to the hallways and even the room. Even though it is supposed to be a non-smoking area it still smells like cigarettes. The highway is right outside and you can hear almost every single car drive by. People need to be responsible and pick up after their pets so that’s not really the property’s fault. Bed and furniture seemed flimsy, no closet or safe.
Business response:
Dear Irving, First and foremost, we would like to apologize for the inconvenience you experienced during your stay with us and thank you for being a guest in our hotel. We follow the most rigorous industry standards regarding the cleanliness of our rooms. However, we will ensure that your space is professionally inspected as a precaution. Thank you again for bringing this to our attention. We hope to show you the hospitality and stay you deserve whenever you return to the area.Sincerely,Hotel Management
My internet was week and i never got message about price and ability about booking and we never went there and stayed in different hotel but Expedia charged my card for that extended stay America select .
Business response:
Dear Crystal, Thank you for choosing us and reviewing your stay at Extended Stay America. A smiling and friendly staff can bring smiles to a sad face, making our day different for many of us. We are delighted to know you had this experience. We will share your compliments with our team as this will help us as an encouragement to serve better. We hope to host you again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,025 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.