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Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dissatisfied This is going to be the noisiest, dirtiest and unfriendly hotel I’ve ever stayed at. I pull up in their socks, sitting right at the front door trying to walk in. The parking lot was so packed and cars were within a foot and a half of each other, and I got dings all over my car. I will never stay at one of these again.
Business response:
Dear ARTHUR, Thank you for sharing your review. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. Your feedback is shared with our team members, as such behavior from our associates is never expected. We thank you for bringing this to our attention and appreciate your patience and understanding. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Sincerely,Hotel Management
Muy mala mi experiencia en este Hotel. El olor a cigarrillo y marihuana en todo el hotel es increíblemente alto. No dan desayuno. El servicio en el escritorio malo. Mucho ruido durante toda la noche.
Business response:
Dear Josue, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope to provide you a better experience the next time you visit us.Sincerely,Hotel Management
Nothing to like. Trash bin's overload cigarettes smoke weed smoke, bed terrible, window shades terrible parking lot trashy Luke warm water after 8 minutes, room dirty, I should have done my homework better. Never again
Business response:
Dear Jesus, Thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience ... read more
Check in was very difficult
Business response:
Dear ABBY, Thank you for posting a review. Small details matter, and based on your comments; we regret not meeting these expectations during check-in. Please accept our apologies for what you experienced. Your comments have been shared with the front desk team to ensure a better experience in the future. We appreciate your business and hope to have the opportunity to give you the excellent service you deserve on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,025 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.