Extended Stay America Select Suites - Phoenix - North

Business response:

Thank you for your review. We appreciate all reviews both positive and negative. 

Business response:

Thank you for taking the time to rate your stay with us, Ricky. We value to opinion of all our guests and hate to see the lower rating. We will work hard to improve the overall level of service that we provide to our guests. We wish you all the best in your future travels. 

Business response:

Thank you for your rating. We appreciate all ratings good and bad as this helps us to see where we need improvement. 

Business response:

Thank you for sharing your experience with us, Addie. We are absolutely shocked to hear of your troubling experience. Our team performs a rigorous cleaning before each guest arrives and we can't tell you how disappointed we are to see that this was your experience. We can assure you that we will review these concerns with our housekeeping teams in order to avoid this for any of our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels. 

Business response:

We appreciate your rating, Lauren. We are so sorry if you experienced any issues that led to the lower score. We are always looking for ways to improve the guest experience and will use your rating to do just that. Best wishes in all your future travels. 

Business response:

Thank you for taking the time to rate your stay, Jeralyn. We are so sorry for any issues that you had while with us. We are always working to provide the best experience to all our guests and would love another chance to show you a better stay. We do hope that your future travels are wonderful ones. 

Business response:

Thank you for leaving your rating. We appreciate hearing from our guests, both the good and bad. 

Business response:

We are so sorry that you did not enjoy your time with us. We also understand your frustration over the charge on your account and hope that you were able to discuss it with the property for more clarification. Thank you for taking the time to review your stay and we wish you all the best in your future travels. 

Business response:

Thank you for sharing your honest thoughts. Please know, we are continually working to improve the service and experience provided to our valued guests. We sincerely hope you can give us the chance to serve you and show you the great experience you can have with us.