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Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hated it! I hated it! I will never stay there again!
Business response:
Thank you for taking the time to review your recent stay at our hotel, Misty. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
I stayed here for 10 days and did not receive any room service at all and when i arrived the room was not properly cleaned and the sheet's and the mattress were dirty and damaged and i didnt get a mattress change also the front desk was always unattended and when you called for service theyd take very long.The building say's no smoking and it smells like smoke all over if you are looking for somewhere to stay i do not recommend here i thought the price was fair but i suggest you spend a little bit more for a better stay.
Business response:
You for submitting a review with comments. It sounds like we missed your expectations on a few things. Thank you for bringing them to our attention. In regards to housekeeping it is our policy that we do room cleaning once every fourteen days. As your stay was only 10 days you would have not have received housekeeping service. As typical with extended stay hotels the front desk operates on limited hours and the Guest Service Representative handles many tasks that may take them away from the front desk.
Business response:
Thank you for your review. We are terribly sorry to see that you did not enjoy your time with us. We would love another chance to show you a much better experience.
The customer service sucks and the lady assumed i was smoking in the room and i didn't she was very disrespectful and rude and this issue ihad was they took my id so i can borrow the plunger to unclog the toilet but couldnt get it returned to me until 10 am that's just crazy thwn i had to clean the floor again while i was doing that i noticed how dirty the entire shower/bathtub were it was so lame so after i did all this she then kicked me out was very rude i just sorted all the dirty clothes im a smoker
Business response:
Thank you for your comments. We appreciate both the good and the bad so that we can learn from our guest experiences.
it was horrible, the front desk people had horrible attitude & my room was filthy when i came. when i left my hotel , there was people inside my hotel room without permission. this hotel was ridiculous!
Business response:
Amyra, thank you for taking the time to post a review. We appreciate hearing both the good and the bad. We strive to make every guest stay exceptional and it appears we missed the mark in this case.
Receptionist had an attitude, Water turned off with no warning...
Business response:
Thank you for taking the time to leave a review. We appreciate hearing both the good and the bad so they we can learn and improve.
The beds were uncomfortable, sink was in operational cuz of plumbing leak. Had a kitchen without dishes or cooking utensils.
Business response:
We appreciate you for taking the time to complete a review regarding your current stay at our hotel. It is so disappointing to see that your stay has not been met with the level of comfort and cleanliness that we strive to deliver each time that you are with us. We deeply apologize for any issues that you experienced during your time with us. Our goal is to deliver an at home feel throughout the entirety of your stay and we hate to see that this is not what you received due to the issues with the maintenance problem issue an... read more
Stay away unless you are comfortable with drug use and being approached by people in the parking lot asking if you have any drugs to sell them!! Stay away if you are not keen on moldy floors and graffiti on the walls and blinds in your room.
Business response:
We appreciate you for taking the time to complete our online survey regarding your current stay at our hotel. It is so disappointing to see that your stay has not been met with the level of comfort and cleanliness that we strive to deliver each time that you are with us. We appreciate you taking the time to provide us with this valuable feedback as it will be used to help us improve the overall experience for all our current and future guests. Again, thank you for letting us know how we are coming across
Property was very nice but smelled a little weird. Staff was rude from the beginning and made you feel like you were in haul instead of a guest
Business response:
We appreciate you taking the time to provide us with this valuable feedback as it will be used to help us improve the overall experience for all our current and future guests. Again, thank you for letting us know how we are coming across and we hope that the remainder of your stay is both comfortable and pleasant
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,025 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.