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Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We stayed Saturday- Monday . Downfalls , before we could rest I had to run to the store to get cleaning sprays and wipe everything down I even had to mop . The place was not dirty but it was beyond dusty . I put my clothes in the sink and they were brown from dust . We were in the 4th floor . My son was in the middle of taking a bath when our water got turned off . Our first use of toilet and it got plugged . Than when we asked about it they said it was in process of getting fixed . Which wasn’t a big deal because we only st... read more
Business response:
We appreciate you for taking the time to complete our online survey regarding your current stay at our hotel. It is so disappointing to see that your stay has not been met with the level of comfort and cleanliness that we strive to deliver each time that you are with us. We deeply apologize for any issues that you are experiencing during your time with us. Our goal is to deliver an at home feel throughout the entirety of your stay and we hate to see that this is not what you received, Gilberto. We are so sorry for any inconv... read more
Never again Black woman at the front desk was rude, and a Bully....Only one way in the building and only 1 luggadge cart....Would not recommend to anyone that once to enjoy there visit to phoenix
Business response:
Thank you so much for taking the time to review your stay at our hotel. We are so sorry for the impression that you were left with of our staff, along with the issues with the luggage cart availability. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
This property is not a Hotel, it is a long term residential facility. They provide no services, such as room cleaning, or extra towels and have no amenities such as a pool or a lounge or any complementary breakfast. When asked about room cleaning the response was "We clean rooms every 14 days." If all you want is a place to lay your head at night and no additional frills. this is the place.
Business response:
Dear Harry... thank you for leaving a review. We are sorry that we did not meet your expectations. We use surveys such as yours to help improve our guests stays. We know that stays in extended stay hotel facilities are different from stays in a traditional hotel. Extended Stay hotels allow the guest to personal their stay and afford more privacy. We hope you will consider us for future stays.
Property was nasty and rude, i would not be back to this location.
Business response:
I'm so sorry to hear that our hotel did not meet your expectations. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
So short handed, service was bad Check in took 35 minutes, not to count for moving stuff. For the 4 floor hotel there was only one cart to move luggage, and the cart was nowhere to be found. I guess due to shortage people took it before needed and keep in the room. The front desk lady had to use a remote device to walk around and make the bell attached to the cart to ring to find the location. When we arrived there was no one at the front desk and we had to make phone call. The whole building has one her on duty. Not her fau... read more
Business response:
Thank you for your feedback and for sharing your experience, Charles. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for sharing your rating. We are sorry to see we didn't meet your expectations.
Terrible Management Rude, unaccomodating manager. Cigarette butts everywhere. Ridiculously high prices for their cooking and eating set ups. Room was fine however. The nasty personality of the manager who lied several times make this a property to avoid.
Business response:
Thank you for your detailed review. Please accept our sincerest apologies for the issues that you experienced with the overall cleanliness of the room and customer service. We pride ourselves in delivering exceptionally clean rooms, and over the top friendly service. It is so disappointing to see that this did not come across during your time with us, and for any inconvenience that was caused. We will address these matters directly with our management team at the property for immediate action and resolve. We do hope that all... read more
Business response:
Ryan thank you for taking the time to leave your rating. I am sorry to see that we did not meet your expectations based on the rating.
Was kicked out for smoking, not told it was not smoking . Had been there 12 days. No refund given for last two nights of my reservation there were 3 ash tray in my room.
Business response:
Dear Michael, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,025 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.