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Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY HERE! I would not recommend this hotel to ANYONE. To start, the front desk staff was very rude and the room was not clean when we entered. The floor was sticky and it reeked. The smell of marijuana was overwhelming so much that I brought it to the attention of the front desk staff. Upon making them aware of the smell they refused to do anything about it unless I could use my nose to tell them exactly what room it was coming from.. REALLY? There are images of cockroaches and bed bug bites on the reviews of this ho... read more
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
From the moment I arrived I had a sour taste about this place. The front desk was closed (6pm) I called for assistance, the guy was not friendly at all. I greeted him, he didn't greet me back. Once we got to the room, we pulled the sheets back and there was hair in between the sheets. The bed was so uncomfortable. I could feel the middle bar from the frame that the mattress was sitting on. When I selected this hotel it was priced at $61 by the time I paid taxes, fees, towel fees, and hidding fees my total was $153. I could h... read more
Business response:
We are so sorry for the negative experiences you had regarding the front desk, discomfort of the bed and cleanliness. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback.
Business response:
Thank you for taking time to rate our hotel, Frederick. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Unsatisfied I was traveling for a softball tournament. My son was injured at school on Friday and changed our plans to travel that next day. I called and explained the situation. The agent over the phone was understanding and compassionate. He called the hotel and made the changes for us to check in on Saturday instead I explained we still need the room. He said the hotel was going to waive the fee and we where confirmed for Saturday check. He said the confirmation was the same. After a long day of softball my husband and da... read more
Business response:
Dear Fatima.... without reservation information I am unable to answer specifics. Any change to a third party reservation has to be changed through the booking agent. If the reservation isn't changed then a penalty fee is one night plus taxes. Additionally if it is a prepaid then the reservation is held until 6am local hotel. If the reservation isn't checked in it will cancel at that time. I do apologize that you experienced this and would encourage you to reach out to your online booking agent.
This was the worat experience of my life, there was ant all over the floor when they climed up the sheet into the bed i asked for new sheets etc they told me i couldnt have them until after 3 i went back after 3 they told me i couldnt have any until the room was gonna be cleaned i stayed 3 days and not one person came to clean the room i slept without sheets for 2 days ! When i first called the hotel to see if i could check
Business response:
I am so sorry that we didn't meet your expectations. We aim to accommodate all guest requests when possible and it looks like we failed. We hope you will give us another try. In regards to room cleaning we only provide housekeeping once every 14 days from check in.
It was horrible. Sheets were dirty and had hair in them. The staff was rude
Business response:
Thank you for your review. We are sorry to learn that we did not meet your expectations. We will be addressing the concerns expressed in your review. It is reviews such as this that help us learn and improve.
Ignorant My was at this hotel for 4 days and then asked to leave because of an ankle monitor he was wearing. Hotel said it was against policy when asked to see the policy we were told we will refund your remaining days please leave. The hotel isn’t that well kept, they discriminate against people and are ignorant as all hell. Don’t waste your time or money with this hotel.
Business response:
Thank you for your review unfortunately because you are not the registered guest we can not respond to specifics in this instance or the circumstances.
Never was even able to check another tell if you get nobody in the lobby at 8:30 in the evening on a Friday
Business response:
Not quite sure of statement. With that said we have posted at the front desk to pickup the courtesy phone and dial 500 to reach the attendant on duty should the office be closed or the Guest Service Representative is away from the desk assisting other guests. Typically there are times that the Guest Service Representative will step away to assist a guest and you will find the office closed.
Not for Vacationing I was not prepared to stay at an extended stay. For anyone vacationing ... I do not recommend it. All you get is a room. You do everything from getting your own towels between 4p - 10p to taking trash out to dumpster.
Business response:
Cathy I am sorry that you were not prepared as to what to expect when staying at an extended stay hotel. I am sure it was shocking to find out that we don't have the traditional amenities such as housekeeping daily etc. We do hope that otherwise enjoyed your stay.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,025 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.