Extended Stay America Select Suites - Richmond - West End - I-64

Angel 

on Expedia

4 years ago

This property is gross. The floors were filthy, tub disgusting, just yuck. The guy who was working was nice enough to come vacuum and wipe up the floor in the kitchenette area. Their was hair all over the shower and it was brown and moldy. Not worth it! The bed was okay, and sheets seemed clean I was praying the whole time though. The saying is true you get what you pay for. 

Andre 

on Expedia

5 years ago

When I got to the hotel, the hotel told me they didn't have any rooms. I informed them that I had paid forq 

John.S 

on Expedia

5 years ago

Not a good Stay.... There was no working remote for the t.v . Also, there was no clean sheet when the top cover was pulled back. Front desk could not give a wake up call... And the front desk was closed by 9 p.m. Room had a smell as if a dog had stayed over night.... 

JD 

on Expedia

5 years ago

Very dirty room, especially since all this pandemic stuff is going on. It almost seemed like the room was never cleaned except for the bed being made. There was dried urine And pubic hairs all over the bathroom. They would only give us one key card and they limited access to work-fi to one device at a time. 

Anonymous 

on Expedia

5 years ago

We stayed the night before our sons surgery. We gkt our room key. Went to wawa can't back and our room keys wouldn't work. Waited for someone at the front desk to show up since they close at 11. Got our keys re programed and still did not work. So frustrating. Took me an hour to get in to my room with my 1 year old 

Anonymous 

on Expedia

5 years ago

Filthy room, full of smoke. Lock was broken on door 

Anonymous 

on Expedia

5 years ago

They gave away one of our reserved (and paid for) rooms. We arrived and had to find another place. Not what you're hoping for after a long day of travel. 

William 

on Expedia

5 years ago

BED BUGS!!! BED BUGS!!! Stay away from this NASTY place!!! The rooms are not clean and several people complaining of BED BUGS! We left before our week was up because it was just a nasty place! We got a better deal at the Candlewood down the road. Save yourself the time, and money and go elsewhere!!!