Extended Stay America Select Suites - Richmond - West End - I-64

UnhappyPatron 

on Expedia

5 years ago

I wasnt expecting the Ritz Carlton but i expected better than what it is. Our bed literally had blood stained sheets which means they either didn't change them or are just reusing blood stained sheets. The shower was disgusting. It looks like it hadn't been cleaned in months with mold and mildew buildup. Plus someones used soap was still sitting on the tub wich leeds me to believe it's not cleaned well between patrons. Also, now this isn't really the hotels fault but is indicative of the type of people that tend to stay at t... read more

Tessa 

on Expedia

5 years ago

Disgusting, Disgusting, Disgusting!!!!!!! This place is disgusting, dirty, poor lighting outside, staff should go to some kind of class to learn how to treat people!!! They gave one in our party a dirty room at 11 pm that should have been cleaned way before then since he had reservations but had an unmade bed and dirty towels on the bathroom floor. Flooded rooms had to bump us to a smaller room but still charged us for the room we booked. Nasty pubic hairs found under the sheets while checking for bed bugs. This place is the... read more

Anonymous 

on Expedia

5 years ago

This property was close to my competition site. I booked 16 rooms. 8 doubles and 8 deluxe suites. Issue #1 I receive a total for the rooms so I expected to pay that amount with tax. I got there and they had to do each room individually and tried to charge me more per room. #2. They over charged me twice by charging my card for 2 rooms I did not receive. They weren’t expecting me to go into my credit card app and see the mistake. #3 it took forever to check in. The first 32 min I only checked in 6 rooms. I had to come back la... read more

Jackson 

on Expedia

5 years ago

Disappointed Room was rather shabby. Toilet seat was loose. Linens were not sufficient. Door was not a tight close and lock. Outside trash in cans was overflowing which gave the property a rundown slum look. Advertised a breakfast which consisted of coffee, packaged muffins, granola bars, and packs of oatmeal. No fruit or juice even. On duty morning clerk did not offer a receipt! I had to ask. This property needs some management, a facelift, and a good cleaning. 

Amy 

on Expedia

5 years ago

Not happy We arrived shortly after midnight to find that the lobby closed at 11pm. There was a phone outside to call for assistance. It was not working properly. We tried multiple times. I called from my cell phone. No one answered at the property. I also called the Extended Stay 800 # No one answered. After standing outside in freezing temperatures for close to 45 minutes someone finally showed up in the office. When we voiced our complaints he made excuses and threatened to call the police for arguing with him. I asked for... read more

John 

on Expedia

5 years ago

Not very clean at all! Out of 3 rooms, only one had bath towels. Never Again!