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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My wife and I were disappointed because of the small bed for two people and lack of personnel at the front desk. We will never return to this hotel!
Business response:
Thank you for the review of your stay, Fernando. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
The room was dirty and falling apart. The first room given was not cleaned and being used. The second room was cleaned but still dirty overall with burn holes in sheets and blankets. The staff was not professional. The entire hotel was unclean. It was so bad that we didn’t even stay but went somewhere else to stay. Very unsatisfied.
Business response:
We appreciate you taking the time to share the details of your stay with us, Chance. Please accept our sincerest apologies for the issues you experienced with the overall cleanliness, the upkeep and along with the customer service. We value each of our guest and strive to provide an exceptionally clean and comfortable experience for them all. We are so sorry that this is not what came across and apologize for any inconvenience that this caused. We can assure you that we will address these concerns with our team at the proper... read more
Unsafe and not family friendly.
Business response:
Thank you for reviewing your stay, Melia. We hate to see that you were disappointed with your stay. We never want to leave a guest dissatisfied and will work hard to improve in these areas moving forward. Safe travels.
The room was dirty. I was told the rooms would be cleaned every 2 weeks. If I wanted clean sheets, and they were not clean to begin with, I had to remove the sheets and take them to a room for clean sheets. The toilet seat was so old, the paint was gone. The tub was dirty. The floors were dirty. The kitchen was dirty. Worst hotel stay ever.
Business response:
We appreciate you taking the time to review your stay, Pamela. We are disheartened to see that you experienced issues with the overall cleanliness as this is an area that we take great pride in. We also apologize that our amenities and the upkeep of the property failed to meet your expectations. We are always looking for ways to grow and learn and will make sure that we use your feedback to do just that. Thank you for allowing us to host you and we wish you all the best in your future travels.
This is bad hotel i ever stay in you all should never put any one in there no towel no room servie i paid you all and they made me cash when i get there you all over me my fund back
Business response:
Thank you for taking the time to rate our hotel. We hate to see that your experience was not the exceptional one that we intended for you due to our amenity offerings. We are so sorry that our hotel did not meet your expectations and wish you all the best in your future travels.
Small Bed When you walk in the door and look at your bed which it supposed to be a Queen but it’s a full. How in the hell ppl supposed to sleep in these bed which it is suited for one person.
Business response:
Thank you for sharing the details of your stay with us. We are so sorry for the issues that you experienced with your room. This is certainly not what we intended for you and apologize for any inconvenience that this caused. Thank you for allowing us to host you and we wish you all the best in your future travels.
I didn't like anything about the property, wish I would have stayed in the Motel 6 instead. Desk person was not helpful and had a I don't give a damn attitude. Worst bed and mattress I ever slept on, county lockup was much better. Going back to Shreveport next week and will be at the Comfort Inn, this was the worst...
Business response:
Thank you for your review. It is extremely disheartening to read that you were so unhappy during your time with us. We work hard to provide a high level of service and are terribly sorry to see that we fell short in these areas. Thank you for allowing us to host you and we wish you all the best in your future travels.
Bathroom toilet was on it last leg literally! Beds felt like box springs with sheets over them! I could barely move when I finally got up! Check in was an absolute disaster! Had to call a number then wait for someone to come! It took her at least 30 min! I’ll sleep in my car before I stay here again!! Despicable town!!
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
I didn't even stay at this property. First, the parking lot was sketchy and i had a difficult time even finding the front door. The front door actually looked like the back door. I then waited for 5 mins for someone to even think about checking me in even though they saw me coming in the door. They chose to ignore my phone calls to the front desk when the shade was pulled shut and just let the phone ring while they were looking at their phone. When they finally opened the shade, they seemed irritated that i wanted to check i... read more
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry to about the issues you had with your reservation and for any inconvenience that this caused. We hope that you give us another opportunity to prove that this was an isolated event, and show you a much better experience the next time you are in the area.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 627 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.