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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Hello LeBresha. We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
No heat for my elderly mother When we checked in I asked specifically if the heat was working. I was advised yes. Well it did not work. By the time we got back in for the evening, there wasn't anyone on site to tell. I had my elder mother with me and it was very cold in that room. I will never stay at this location again. I made it a point to ask about the heat, simce we went to another hotel and was advised that they did not have any.
Business response:
Thank you for your detailed review, Zenobia. Please accept our sincerest apologies for the issues that you experienced with the heating unit. Our maintenance team works hard to ensure that these matters are handled efficiently and are disappointed to learn that this did not happen for you. I can assure you that we will be speaking with the management there directly so that we can address these concerns and avoid them in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
This was by far the worst property we have EVER stayed at. I paid for & was confirmed for a NONsmoking room. They put us in a smoking room that was just filthy. It had no shower curtain or bar soap for showering. Dried vomit (we think it's vomit was on the back of the bathroom door. Everything else had a coat of grunge & grease. The room hadn't been dusted in at least a month. The floors were disgusting with who knows what accumulating in the corners & where the walls met the floor; same in the cabinets, countertops, etc. DO... read more
Business response:
We appreciate your honest feedback and thoughts, Lori. We can certainly understand your frustration regarding your recent stay, and the issues that you experienced with the overall cleanliness of the hotel. This is in no way the high-level of cleanliness that we are known for, and are terribly sorry for the impact that this had on your time with us. We can assure you that we will review these concerns with our team at the property for immediate action and resolve. Thank you for allowing us to host you and we wish you all the... read more
Terrible no towels. Got charged twice still waiting on refund. No shower curtain. And we didn’t even get the room we paid for online
Business response:
Thank you for taking the time to review and rate your stay, Justin. We are so sorry for the issues that you experienced with the towels, billing, and missing shower curtain. We can certainly understand your frustration over these issues and we will make sure that we communicate with our team at the property so that we can avoid them in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Valeria. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
My wife and I were disappointed because of the small bed for two people and lack of personnel at the front desk. We will never return to this hotel!
Business response:
Thank you for the review of your stay, Fernando. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
The room was dirty and falling apart. The first room given was not cleaned and being used. The second room was cleaned but still dirty overall with burn holes in sheets and blankets. The staff was not professional. The entire hotel was unclean. It was so bad that we didn’t even stay but went somewhere else to stay. Very unsatisfied.
Business response:
We appreciate you taking the time to share the details of your stay with us, Chance. Please accept our sincerest apologies for the issues you experienced with the overall cleanliness, the upkeep and along with the customer service. We value each of our guest and strive to provide an exceptionally clean and comfortable experience for them all. We are so sorry that this is not what came across and apologize for any inconvenience that this caused. We can assure you that we will address these concerns with our team at the proper... read more
Unsafe and not family friendly.
Business response:
Thank you for reviewing your stay, Melia. We hate to see that you were disappointed with your stay. We never want to leave a guest dissatisfied and will work hard to improve in these areas moving forward. Safe travels.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 652 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.