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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Small Bed When you walk in the door and look at your bed which it supposed to be a Queen but it’s a full. How in the hell ppl supposed to sleep in these bed which it is suited for one person.
Business response:
Thank you for sharing the details of your stay with us. We are so sorry for the issues that you experienced with your room. This is certainly not what we intended for you and apologize for any inconvenience that this caused. Thank you for allowing us to host you and we wish you all the best in your future travels.
I didn't like anything about the property, wish I would have stayed in the Motel 6 instead. Desk person was not helpful and had a I don't give a damn attitude. Worst bed and mattress I ever slept on, county lockup was much better. Going back to Shreveport next week and will be at the Comfort Inn, this was the worst...
Business response:
Thank you for your review. It is extremely disheartening to read that you were so unhappy during your time with us. We work hard to provide a high level of service and are terribly sorry to see that we fell short in these areas. Thank you for allowing us to host you and we wish you all the best in your future travels.
Bathroom toilet was on it last leg literally! Beds felt like box springs with sheets over them! I could barely move when I finally got up! Check in was an absolute disaster! Had to call a number then wait for someone to come! It took her at least 30 min! I’ll sleep in my car before I stay here again!! Despicable town!!
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
I didn't even stay at this property. First, the parking lot was sketchy and i had a difficult time even finding the front door. The front door actually looked like the back door. I then waited for 5 mins for someone to even think about checking me in even though they saw me coming in the door. They chose to ignore my phone calls to the front desk when the shade was pulled shut and just let the phone ring while they were looking at their phone. When they finally opened the shade, they seemed irritated that i wanted to check i... read more
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry to about the issues you had with your reservation and for any inconvenience that this caused. We hope that you give us another opportunity to prove that this was an isolated event, and show you a much better experience the next time you are in the area.
The remote control to the TV was missing a battery. We called the front desk but we couldn't hear them so had to go downstairs to report. They brought a new one afterwards. The beds were not comfortable at all. In the middle of the night, the fire alarm went off. We learned the next day that someone had burned something. The phone was dirty. It was coated with vaseline or something like that. We reported it when they brought us the new remote control to the TV. We even offer to clean it up ourselves if they could provide us ... read more
Well I arrived prior to 10pm and the desk was already closed even tho they close at 10pm. I could not reach anyone for a few phone calls to check in. I finally talked to a young lady who said they will right there, 10 mins almost and a young man reeking of marijuana waltz in and won’t make eye contact, can not talk much or doesn’t want to, who knows. Finally get checked in and I go to my room and the door is wide open. I literally check the room for someone squatting but no ones there. Immediately lock the door after check e... read more
Business response:
Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with customer service, maintenance issues, noise levels and unpleasant odors. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you and we hope that your future travels are wonderful ... read more
This property wasn't like you advertise, the manager on duty was unprofessional we did have towels or no remote control for the TV all we could breath was weeds also went was ready to check out it wasn't know one to check out
Not what I expected I booked this hotel because it was a great price cheaper than all the other area hotels especially it being 4th of July weekend. The pics showed me a nice comfortable room on the website. That's not what I got when I checked in. The bed was horrible. Not comfortable at all. It felt more like a motel. I didn't feel safe here at all. The front desk wasn't hardly there and I didn't see any security. I notice some people live here and I wouldn't book here again.
Business response:
Thank you for your detailed review of your stay, NAME. We are so sorry that your first experience with us was not the comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.8 star rating with 617 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.