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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The remote control to the TV was missing a battery. We called the front desk but we couldn't hear them so had to go downstairs to report. They brought a new one afterwards. The beds were not comfortable at all. In the middle of the night, the fire alarm went off. We learned the next day that someone had burned something. The phone was dirty. It was coated with vaseline or something like that. We reported it when they brought us the new remote control to the TV. We even offer to clean it up ourselves if they could provide us ... read more
Well I arrived prior to 10pm and the desk was already closed even tho they close at 10pm. I could not reach anyone for a few phone calls to check in. I finally talked to a young lady who said they will right there, 10 mins almost and a young man reeking of marijuana waltz in and won’t make eye contact, can not talk much or doesn’t want to, who knows. Finally get checked in and I go to my room and the door is wide open. I literally check the room for someone squatting but no ones there. Immediately lock the door after check e... read more
Business response:
Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with customer service, maintenance issues, noise levels and unpleasant odors. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you and we hope that your future travels are wonderful ... read more
This property wasn't like you advertise, the manager on duty was unprofessional we did have towels or no remote control for the TV all we could breath was weeds also went was ready to check out it wasn't know one to check out
Not what I expected I booked this hotel because it was a great price cheaper than all the other area hotels especially it being 4th of July weekend. The pics showed me a nice comfortable room on the website. That's not what I got when I checked in. The bed was horrible. Not comfortable at all. It felt more like a motel. I didn't feel safe here at all. The front desk wasn't hardly there and I didn't see any security. I notice some people live here and I wouldn't book here again.
Business response:
Thank you for your detailed review of your stay, NAME. We are so sorry that your first experience with us was not the comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
We stayed here while passing through for one night. This hotel was dirty. It smelled like smoke (both kinds) and was disgusting. This is the kind of hotel that people live in. The front desk is only staffed until 7pm so checking in was not the most convenient. Checking out was even worse. The air conditioner had a water dripping sound all night long so we didn’t sleep well and the beds were broken.
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
This property is not represented well in its photos and description. It is a roach motel at best. The room is functional but not nearly as nice as the photos depict. There are multiple people living here full time from the looks of things, not just long term stays. The staff is barely there and the lobby phone is required for any interaction with the company after 7pm and before 10am on weekends. I stayed one night before deciding the property was not somewhere I wanted to stay and that I didn’t it was safe due to the amount... read more
Business response:
Thank you for sharing your experience. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We will make sure that we address these concerns with our team at the property directly for proper action and resolve. We do hope that all your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 627 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.