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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
DO NOT BOOK THROUGH EXPEDIA FOR THIS HOTEL. They will not honor that booking. I got there with a confirmed paid Expedia booking for one double bed non smoking room. They said they didn’t have it in their system but found it on Expedia. They made me pay their $100 deposit despite having already paid on Expedia and they didn’t have any non smoking rooms available so I got put in a smoking room and it was disgusting. There were burn marks on the bed, the smell was horrific, and even the towels had brown and yellow stains on the... read more
Business response:
Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
I paid $97.00 with tax for this dump. The picture's that baited me into picking this hotel was not the product I received. Where do I begin? The hotel has a musty smell and has the feel of a police sally port on entry. Check in took about 20 minutes waiting for the transient to pay her rent a few weeks ahead. The clientele at this place is shady. When I went to the room I found a thick layer of dust on the blinds, the stove was dirty, and my confidence in a sanitary room was serverely questioned. My son and I wanted to relax... read more
Business response:
Thank you for your review. We are so disappointed to learn that this was your experience. We work hard to make sure that you feel comfortable and at home, and are so sorry that this did not come across. Thank you for letting us know about the issues that you experienced so that we can address the concerns with the property directly.
Never will I go here again The beds in the double queen is horrible they are made of a cheap frame feels like it’s gonna break. The floor I’m my room was sticky and the shower had no water pressure
Business response:
Thank you for your detailed review of your stay, Jasma. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and bed discomfort that you experienced while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Horrible. This place was horrible. I came into a filthy room. The front desk is closed at 7 or 8pm. You have to call a number to get someone to come to the front desk. I waited 45 minutes for that. They offered to clean the room for me but I didn't trust this place. I hope I get a refund. I ended up paying 280 and staying at the casino. Avoid this place
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Joe. Again, thank you for sharing the d... read more
Don't stay here. Just don't. Room wasn't ready even by 8pm. Only 2 housekeepers showed up that day. After cleaning, room was still dirty. Parking lot needs security guard. Hotel is in dark wooded area. People loitering. Place was dirty. Our windows actually had fake "bullet hole" stickers on them. No coffee pot. No hair dryer. The only thing I have positive to say is that the housekeeper who cleaned our room was very pleasant, as was the check in clerk. God bless them for showing up for work as it seems no one wants to work ... read more
Business response:
Thank you for the review of your stay, Angela. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Nightmare at Woodsprings Shreveport We booked this hotel for a softball tournament a week in advance through hotels.com. Thirty minutes before our arrival we got a phone call saying they were overbooked, however, when we arrived at the hotel, the front desk clerk, gave us a room anyways. The room was not ready when we walked in. No sheets or blankets and the room looked dirty. We told the clerk and he said he would take care of it. After our return, still nothing had been done. We asked again and left for Walmart. Again, roo... read more
Business response:
Thank you for your review, Heather. We can't tell you how disheartened we are to see that you experienced issues with customer service, and problems with your reservation. This is an area that we are known for and can't apologize enough that this did not come across. We are so sorry for the negative impression that you were left with and can assure you that this will be addressed with our team at the property for immediate action. We appreciate you allowing us to host you and we wish you all the best in your future travels.
I like that the place looked clean but truly it wasn’t. There were roaches in the tub and in the room. I had to sleep in my car. I could not get a refund!
Business response:
Thank you for your review. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We look forward to addressing these concerns with our pest control contractor and housekeeping team for immediate action and resolve.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 627 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.