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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible. This place was horrible. I came into a filthy room. The front desk is closed at 7 or 8pm. You have to call a number to get someone to come to the front desk. I waited 45 minutes for that. They offered to clean the room for me but I didn't trust this place. I hope I get a refund. I ended up paying 280 and staying at the casino. Avoid this place
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Joe. Again, thank you for sharing the d... read more
Don't stay here. Just don't. Room wasn't ready even by 8pm. Only 2 housekeepers showed up that day. After cleaning, room was still dirty. Parking lot needs security guard. Hotel is in dark wooded area. People loitering. Place was dirty. Our windows actually had fake "bullet hole" stickers on them. No coffee pot. No hair dryer. The only thing I have positive to say is that the housekeeper who cleaned our room was very pleasant, as was the check in clerk. God bless them for showing up for work as it seems no one wants to work ... read more
Business response:
Thank you for the review of your stay, Angela. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Nightmare at Woodsprings Shreveport We booked this hotel for a softball tournament a week in advance through hotels.com. Thirty minutes before our arrival we got a phone call saying they were overbooked, however, when we arrived at the hotel, the front desk clerk, gave us a room anyways. The room was not ready when we walked in. No sheets or blankets and the room looked dirty. We told the clerk and he said he would take care of it. After our return, still nothing had been done. We asked again and left for Walmart. Again, roo... read more
Business response:
Thank you for your review, Heather. We can't tell you how disheartened we are to see that you experienced issues with customer service, and problems with your reservation. This is an area that we are known for and can't apologize enough that this did not come across. We are so sorry for the negative impression that you were left with and can assure you that this will be addressed with our team at the property for immediate action. We appreciate you allowing us to host you and we wish you all the best in your future travels.
I like that the place looked clean but truly it wasn’t. There were roaches in the tub and in the room. I had to sleep in my car. I could not get a refund!
Business response:
Thank you for your review. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We look forward to addressing these concerns with our pest control contractor and housekeeping team for immediate action and resolve.
Stinky Room didnt match the cover photo on Hotels website, it was definitely stolen feom abother hotel. Advertised as a suite with kitch, but no glassware, dinnerware or earing utensils. Hallway had a terrible smell, musty
Business response:
Thank you for taking the time to review your stay at our hotel, Rex. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use, and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or dining set at the Front Desk should that be of int... read more
Business response:
Hello Matthew. We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Security lock was broken on the door and
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, and for the issue you experienced with the lock. We look forward to addressing this matter so that we can avoid it for any of our future guests. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Check-in was frustrating, with no one at the front desk “after hours.” Had to call a number and wait for someone to come down. Condition of the property is poor and outdated. There are basically no amenities that you’d find at typical newer hotels, like breakfast. There was no hot water when I arrived around midnight, and upstairs neighbors were not courteous. Around 10am, someone came through the halls and loudly knocked on doors, yelling inside to guests, asking whether they’d be checking out or staying another night. Over... read more
Business response:
Thank you for your candid review. Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with the check-in delays and noise levels. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you and we hope that your future travels are wonderful o... read more
The staff was VERY DISRESPECTFUL. They banged on our room door during checkout time. When I talked to the manger to ask why the staff was so rude, she then gave me attitude for asking why and slammed the desk gate in my face. My cousin found two roaches as well in our bathroom. For anybody reading please do not choose this hotel. You will be definitely disappointed.
Business response:
Thank you for your review and feedback. We are so sorry that we left you with this impression of our hotel. Our staff values each guest and works extremely hard to provide excellent customer service and hospitality. We sincerely apologize that this impacted your stay with us and we will address these concerns with our team for immediate improvement.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.8 star rating with 617 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.