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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stinky Room didnt match the cover photo on Hotels website, it was definitely stolen feom abother hotel. Advertised as a suite with kitch, but no glassware, dinnerware or earing utensils. Hallway had a terrible smell, musty
Business response:
Thank you for taking the time to review your stay at our hotel, Rex. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use, and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or dining set at the Front Desk should that be of int... read more
Business response:
Hello Matthew. We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Security lock was broken on the door and
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, and for the issue you experienced with the lock. We look forward to addressing this matter so that we can avoid it for any of our future guests. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Check-in was frustrating, with no one at the front desk “after hours.” Had to call a number and wait for someone to come down. Condition of the property is poor and outdated. There are basically no amenities that you’d find at typical newer hotels, like breakfast. There was no hot water when I arrived around midnight, and upstairs neighbors were not courteous. Around 10am, someone came through the halls and loudly knocked on doors, yelling inside to guests, asking whether they’d be checking out or staying another night. Over... read more
Business response:
Thank you for your candid review. Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with the check-in delays and noise levels. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you and we hope that your future travels are wonderful o... read more
The staff was VERY DISRESPECTFUL. They banged on our room door during checkout time. When I talked to the manger to ask why the staff was so rude, she then gave me attitude for asking why and slammed the desk gate in my face. My cousin found two roaches as well in our bathroom. For anybody reading please do not choose this hotel. You will be definitely disappointed.
Business response:
Thank you for your review and feedback. We are so sorry that we left you with this impression of our hotel. Our staff values each guest and works extremely hard to provide excellent customer service and hospitality. We sincerely apologize that this impacted your stay with us and we will address these concerns with our team for immediate improvement.
Try somewhere else This is definitely where the drug dealers stay. It was too much going on.
Business response:
We are deeply disturbed to learn that this was your impression of our hotel, Bianca. I am not at all aware of any activity like this going on and hope that any of these alleged activities were brought to the attention of the staff. We are sorry that you did not have a pleasant stay with us, and we wish you the very best in your future travels.
The property was fine the problem was no hot water, no iron in the rooms, no customer service until 10am and being charhed twice although i had a prepaid reservation!
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our front desk and maintenance team and look forward to making the necessary adjustments for all our future guests.
It had
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Thurman. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Russell. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 627 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.