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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They kept my $100 over a few items left in the refrigerator. Thats ridiculous. I would not return and/or recommend this place to anyone.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us due to our cleaning policy - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Property was not clean.Booked for non-smoking room. When we went to the room, opened the door, and the reek of smoking in the room was horrible, the room had not been cleaned, no comfort on the bed ,pillows were just thrown around the room.They put us in another room,in a few minutes front desk came and said he gave us the wrong room, and had to move us to another room.At least that room didn't smell of smoke.I wouldn't recommend this property to anyone.
Business response:
We are sorry to hear your stay with us was not a fully positive one due to the odors and overall cleanliness. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.
Rude customer service employees was very rude and online it said they had available rooms and when arrived wasn’t none available and room was paid for
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Best wishes in your future travels.
Mattress on my bed is wore out It has high and low spots
Business response:
Thank you for your review. We are so sorry that because of the bed, your stay was not the comfortable one that we intended for you. Thank you for letting us know so that we can continue to improve.
Didnt like that rooms weren't cleaned on a daily, so pests seen and didnt like that linens weren't replaced unless washed myself or once a week
Business response:
Thank you for taking the time to review your stay with us. Our staff works diligently to provide you with a high level of customer service and hospitality. We apologize greatly that this not what came across during your interaction with us. Regarding our housekeeping schedule, since we are more of an extended stay, we perform bi-weekly cleanings since most of our guests prefer the privacy of less frequent services. We do apologize if this did not meet your expectations and for any inconvenience that this caused. We also will... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
The room was roach infested . They were in the tub making it impossible to bath !
Business response:
Oh no! We are so disappointed to see that you experienced issues with possible pest sightings problems during your time with us. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
I'm so sorry to hear that our hotel did not meet your expectations, Carl. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 627 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.