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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
The room was roach infested . They were in the tub making it impossible to bath !
Business response:
Oh no! We are so disappointed to see that you experienced issues with possible pest sightings problems during your time with us. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
I'm so sorry to hear that our hotel did not meet your expectations, Carl. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Horrible and nasty! Booked a NON smoking room, but ALL rooms are smoking. The 'lobby' area smells like dirty damped trash.. Along with the hallways, it all smelled. The beds were spring and cheap, the made noises and was very uncomfortable. Also the room was not clean, it dirty and damped. The worker had to spray A LOT of freshener to make the room smell better. We were upset and we checked in very late in the morning and asked if we could check out at noon instead and wasn't allowed. Also the front desk girl tried to make m... read more
Business response:
Oh no! We are so shocked to hear of your concerning claims! We are known for our super clean and spacious suites, so we sincerely apologize that this is not what you received. We take great pride in delivering our best and will make sure that we address this with our property for immediate action and resolve. We are so sorry for any inconvenience that was caused but do hope that all your future travels are wonderful ones.
Needs up grading
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Jermenta. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Go somewhere else The place is gross. Trash on the outside .. the room looked clean to the naked eye but up close it was disgusting .. creepy people standing around . I am single woman traveling for work . I also go unexpectedly sent home after I had paid for another week I had five days left on the week and asked if there was anyway I could get a refund and I was refused I thought they would be more compassionate due to the state of the nation this was my first job in six months and really didn’t have the money to throw awa... read more
Business response:
Thank you for your candid and detailed feedback, Treshia. We can't apologize enough that your stay was not the clean, comfortable and pleasant experience that we intended for you. We also apologize that you were not aware of our no refund policy, and that we left you with such a negative impression. Our goal is to create a consistent experience for all our guests and we are so sorry that we may have fell short in delivering this to you during your time with us. Thank you for shedding a light on areas that we can improve upon... read more
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.8 star rating with 617 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.