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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check-in was frustrating, with no one at the front desk “after hours.” Had to call a number and wait for someone to come down. Condition of the property is poor and outdated. There are basically no amenities that you’d find at typical newer hotels, like breakfast. There was no hot water when I arrived around midnight, and upstairs neighbors were not courteous. Around 10am, someone came through the halls and loudly knocked on doors, yelling inside to guests, asking whether they’d be checking out or staying another night. Over... read more
Business response:
Thank you for your candid review. Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with the check-in delays and noise levels. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you and we hope that your future travels are wonderful o... read more
The staff was VERY DISRESPECTFUL. They banged on our room door during checkout time. When I talked to the manger to ask why the staff was so rude, she then gave me attitude for asking why and slammed the desk gate in my face. My cousin found two roaches as well in our bathroom. For anybody reading please do not choose this hotel. You will be definitely disappointed.
Business response:
Thank you for your review and feedback. We are so sorry that we left you with this impression of our hotel. Our staff values each guest and works extremely hard to provide excellent customer service and hospitality. We sincerely apologize that this impacted your stay with us and we will address these concerns with our team for immediate improvement.
Try somewhere else This is definitely where the drug dealers stay. It was too much going on.
Business response:
We are deeply disturbed to learn that this was your impression of our hotel, Bianca. I am not at all aware of any activity like this going on and hope that any of these alleged activities were brought to the attention of the staff. We are sorry that you did not have a pleasant stay with us, and we wish you the very best in your future travels.
The property was fine the problem was no hot water, no iron in the rooms, no customer service until 10am and being charhed twice although i had a prepaid reservation!
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our front desk and maintenance team and look forward to making the necessary adjustments for all our future guests.
It had
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Thurman. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Russell. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
They kept my $100 over a few items left in the refrigerator. Thats ridiculous. I would not return and/or recommend this place to anyone.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us due to our cleaning policy - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Property was not clean.Booked for non-smoking room. When we went to the room, opened the door, and the reek of smoking in the room was horrible, the room had not been cleaned, no comfort on the bed ,pillows were just thrown around the room.They put us in another room,in a few minutes front desk came and said he gave us the wrong room, and had to move us to another room.At least that room didn't smell of smoke.I wouldn't recommend this property to anyone.
Business response:
We are sorry to hear your stay with us was not a fully positive one due to the odors and overall cleanliness. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.
Rude customer service employees was very rude and online it said they had available rooms and when arrived wasn’t none available and room was paid for
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 652 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.