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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mattress on my bed is wore out It has high and low spots
Business response:
Thank you for your review. We are so sorry that because of the bed, your stay was not the comfortable one that we intended for you. Thank you for letting us know so that we can continue to improve.
Didnt like that rooms weren't cleaned on a daily, so pests seen and didnt like that linens weren't replaced unless washed myself or once a week
Business response:
Thank you for taking the time to review your stay with us. Our staff works diligently to provide you with a high level of customer service and hospitality. We apologize greatly that this not what came across during your interaction with us. Regarding our housekeeping schedule, since we are more of an extended stay, we perform bi-weekly cleanings since most of our guests prefer the privacy of less frequent services. We do apologize if this did not meet your expectations and for any inconvenience that this caused. We also will... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
The room was roach infested . They were in the tub making it impossible to bath !
Business response:
Oh no! We are so disappointed to see that you experienced issues with possible pest sightings problems during your time with us. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
I'm so sorry to hear that our hotel did not meet your expectations, Carl. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Horrible and nasty! Booked a NON smoking room, but ALL rooms are smoking. The 'lobby' area smells like dirty damped trash.. Along with the hallways, it all smelled. The beds were spring and cheap, the made noises and was very uncomfortable. Also the room was not clean, it dirty and damped. The worker had to spray A LOT of freshener to make the room smell better. We were upset and we checked in very late in the morning and asked if we could check out at noon instead and wasn't allowed. Also the front desk girl tried to make m... read more
Business response:
Oh no! We are so shocked to hear of your concerning claims! We are known for our super clean and spacious suites, so we sincerely apologize that this is not what you received. We take great pride in delivering our best and will make sure that we address this with our property for immediate action and resolve. We are so sorry for any inconvenience that was caused but do hope that all your future travels are wonderful ones.
Needs up grading
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Jermenta. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 652 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.