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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Horrible and nasty! Booked a NON smoking room, but ALL rooms are smoking. The 'lobby' area smells like dirty damped trash.. Along with the hallways, it all smelled. The beds were spring and cheap, the made noises and was very uncomfortable. Also the room was not clean, it dirty and damped. The worker had to spray A LOT of freshener to make the room smell better. We were upset and we checked in very late in the morning and asked if we could check out at noon instead and wasn't allowed. Also the front desk girl tried to make m... read more
Business response:
Oh no! We are so shocked to hear of your concerning claims! We are known for our super clean and spacious suites, so we sincerely apologize that this is not what you received. We take great pride in delivering our best and will make sure that we address this with our property for immediate action and resolve. We are so sorry for any inconvenience that was caused but do hope that all your future travels are wonderful ones.
Needs up grading
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Jermenta. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Go somewhere else The place is gross. Trash on the outside .. the room looked clean to the naked eye but up close it was disgusting .. creepy people standing around . I am single woman traveling for work . I also go unexpectedly sent home after I had paid for another week I had five days left on the week and asked if there was anyway I could get a refund and I was refused I thought they would be more compassionate due to the state of the nation this was my first job in six months and really didn’t have the money to throw awa... read more
Business response:
Thank you for your candid and detailed feedback, Treshia. We can't apologize enough that your stay was not the clean, comfortable and pleasant experience that we intended for you. We also apologize that you were not aware of our no refund policy, and that we left you with such a negative impression. Our goal is to create a consistent experience for all our guests and we are so sorry that we may have fell short in delivering this to you during your time with us. Thank you for shedding a light on areas that we can improve upon... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel, Mychelle. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Definitely wont be staying there ever again Its a studio room. The refrigerator smelled funny. The trash wasnt changed, the tub was dirty, the sheets were stained. The stove wasnt clean and we saw a roach. AND WE PAID $75.00 FOR THAT CRAP. we shouldn't have about 35 cause that was all thst it was worth
Business response:
I can't tell you how disappointing it is to read about all the inconveniences that you experienced during your visit, Tab. We know how heavily of an impact issues like, pest sightings, offensive odors and cleanliness - can have on you during your stay. We sincerely apologize for leaving you with such a negative impression of our hotel. We will make sure that we notify the property and our pest control provider of the issues that you reported so that we can improve in these areas for all our future guest's
A hotbmedd Want book again 30 to check in guy was lost. Did get room clean
Business response:
We apologize that you did received such a negative impression after staying at our hotel, Rose. Our staff works hard to deliver a stay that is full of great customer service and hospitality and we are so sorry that this did not come across. Thank you for your feedback so that we can work to improve in this area.
The front desk clerk was very friendly...But the didn’t work and there was roaches in the corner of the bathroom took pics so I could show them to the manger
Business response:
On behalf of our entire staff, please accept our sincerest apologies regarding the disappointing stay that you encountered because of the insects. We want you to know that these types of reviews are not overlooked, and we work extremely hard to provide the absolute best service possible to each guest that stays with us. We can assure you that we are working diligently with this location to address and fix this issue promptly to eliminate this experience from happening to all our current and future guests. Though difficult to... read more
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 627 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.