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Extended Stay America Select Suites - Springdale
- Hotels
- Springdale, AR
About this business
Location details
4397 Dixie Industrial Drive, Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It has mold in the building and stinks. Bed was only a full size
Business response:
Dear Kelly, Thank you for reviewing your stay at our hotel and sharing your feedback. We would like to extend our sincere apologies for the oversights by our housekeeping staff during your visit. This incident does not align with the high standards we set for ourselves, and we are genuinely disappointed that this was your experience. We also regret that the bed’s size was not to your expectations. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We truly hope you will... read more
It didn’t look as clean as the other pictures. Needs remodeling. No coffee pot or cups in room. Bed was to small
Business response:
Dear Kerry, Thank you for staying with us. We always want our guests to have a gratifying experience in every aspect, so it was disappointing to read that the bed in your room was uncomfortable. We are sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon.Sincerely,Hotel Management
Me, my husband and out two small kids booked this hotel 10 min before arriving. Upon arrival we noticed a bunch of people out in the cars just randomly sitting around some walking around the property. We felt very unsafe and uncomfortable to even go inside. We called the front desk to explain what was going on and see about getting a refund. They directed us to contact the company we booked through to get the refund. So we did that on Monday and we were told that the company will reach out to the hotel about an our refund. W... read more
Business response:
Dear Gerald, Thank you for taking the time to leave your feedback. We are sorry you were disappointed and felt unsafe on your arrival. We are committed to taking care of our guests. So we have a very secure and reliable system in place for our guests' safety and security. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, so we suggested contacting them directly. Please feel to reach out to us if you need further assistance. We appreciate your pat... read more
Ran out by bugs We showed up and 3 police cars were there and it was the 3rd time they were there. Went to the room and bugs were crawling all over the bed, walls and floor. We left, i wouldnt let my family stay in such terrible conditions.
Business response:
Dear Karl, Thank you for sharing your candid review. We sincerely apologize for failing to provide you with the seamless experience you deserved. We follow the most rigorous industry standards regarding our property's cleanliness and pest control. Even so, we have contacted our pest control provider to inspect our hotel professionally and prevent such problems from affecting future guests. We appreciate your patience, and we hope you will try us again so we can deliver the flawless stay you should always expect from us.Since... read more
False photographs, the place is nothing like the photographs that appear on the Expedia website.
Business response:
Dear Marco A, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely,Hotel Management
Floors & bugs The room was fairly clean for the most part. There was some crumbs or something still left on the floor under the bed and under the heater- a/c unit. And while we were laying in the bed we started noticing cockroaches were starting to crawl down the walls and floors.
Business response:
Dear Guest, Thank you for being a guest in our hotel. We are sorry to hear about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon for a much better experience.Sincerely,Hotel Management
The front door didn't shut so 15 to 20 people walked in as I was standing there Trying to check in and the lady just let them in without checking the room had bugs in it
Frequently asked questions about Extended Stay America Select Suites - Springdale
How is Extended Stay America Select Suites - Springdale rated?
Extended Stay America Select Suites - Springdale has a 3.1 star rating with 1,013 reviews.
When is Extended Stay America Select Suites - Springdale open?
Extended Stay America Select Suites - Springdale is open now. It will close tomorrow at 12:00 a.m.