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Extended Stay America Select Suites - Springdale
- Hotels
- Springdale, AR
About this business
Location details
4397 Dixie Industrial Drive, Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
this is a catfish hotel, looks nice on the outside and crap inside, beds horrible, this is not a hotel for travel, it is for workers, people living there. staff not friendly, smells like weed in the entire place.
The carpet in the halls smelled filthy and dirty, my room had a terrible odor, the sheets on the bed were filthy. No housekeeping staff, no front desk staff after 8 o’clock. No staff at all on Sunday.
Roaches all over our room.
Our room had a toilet that wouldn’t stop running, live and dead cockroaches(have photos), no one at the front desk to help or answer the phone when you call. We checked out and went to another hotel.
It felt more like a low rent apartment complex. The smell of weed very predominant everywhere. Pretty sure my husband watched a drug deal go down while waiting for me. We got a refund and went somewhere safe.
Business response:
We appreciate your honest feedback and highlighting these concerning issues, Doug. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
Our room smelled like cigarettes. There were hairs on our bed. The room was not as clean as the pictures made it out to be. If the room didn't smell, it would not have been as bad, but the smell was awful.
Business response:
Thank you for your review, Ryleigh. We apologize for the problems that you encountered with the overall cleanliness. We will use your feedback to address this with our housekeeping team to avoid this issue in the future. Thank you for allowing us to host you and we wish you the best in your future travels.
The bed had hair in it, and the shower curtain smelt like sweat. I didn’t feel comfortable there and if I didn’t arrive at 1am I wouldn’t have stayed the night.
Business response:
Thank you for your review and comments, Sarah. We are terribly sorry to hear that you experienced issues with the overall cleanliness. This is an area that we take great pride in, and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to rate your stay with us, James. We hate to see that you did not enjoy your time with us and would love another opportunity to show you a much better experience the next time your travels bring you this way.
Frequently asked questions about Extended Stay America Select Suites - Springdale
How is Extended Stay America Select Suites - Springdale rated?
Extended Stay America Select Suites - Springdale has a 3.1 star rating with 1,013 reviews.
When is Extended Stay America Select Suites - Springdale open?
Extended Stay America Select Suites - Springdale is open now. It will close tomorrow at 12:00 a.m.