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Extended Stay America Select Suites - Springdale
- Hotels
- Springdale, AR
About this business
Location details
4397 Dixie Industrial Drive, Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived at 10:30 after a long drive. We had to call for front desk staff, people were hanging out in the parking lot and a visitor propped the door open. We had to ask for extra towels because there were 4 of us. No shampoo or conditioner. The whole place stunk like cigarette smoke. If it wouldnt have been so late i would have complained and left. Ridiculous for the price
Business response:
Thank you for taking the time to review and rate your stay with us, Lindsy. We are so sorry to hear that you did not enjoy your time with us due to the amenity offerings and overall cleanliness. We value the opinions of all our guests and will make sure that we address these concerns with our housekeeping and front desk team for further review and action.
If you check in after 8 pm you have to call and wait for them to come to the front desk because it is closed. Kids yelling and screaming and bouncing off adjoining wall at all hours of the day and night. Room was clean but very noisy.
Business response:
Thank you for taking the time to review your stay, Angela. We are so sorry that you encountered issues with checking in. This is not the experience that we intended for you to have and sincerely apologize for any inconvenience that this caused. Thank you for allowing us to host you and we wish you all the best in your future travels.
Don't stay!!! Roaches and fleas everywhere. Hard beds. Yuck
Business response:
Hello Shelagh. Please accept our sincerest apologies for the issues that you experienced with the possible pest sightings and the discomfort of the bed. This is never the type of experience that we want you to have and we hate to see that you were left with this impression of our hotel. We can assure you that we will address these concerns with our pest control contractor and housekeeping team so that we can work to resolve these issues immediately. Thank you for giving us the opportunity to host you and we wish you all the ... read more
Unique to the property hmmm.....worst smell I have ever encountered. Oh yes, could not count the number of stains on the bed linens.
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you, Michael. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
We would NEVER recommend this place to anyone. I believe these type of places are for people who travel a lot for work and need a place to stay for a certain amount of time. The rooms have a kitchen and full size fridge. There’s practically no lobby. The check in it’s a weird small entrance with one window to check in at. Check in does need to be more specific about what guest can ask for at check in I stead of walking back and forward since there is no room cleaning service you ever see. They do have room cleaning you can b... read more
Business response:
Thank you so much for your very detailed review, Karen. As you may know, we never are happy to hear when a guest leaves dissatisfied. Our team works hard to make sure stay comfortable, peaceful, and pleasant, and we are so sorry that we fell short in these areas, and that your stay failed to meet your expectations. We always work hard to be the best at what we do, and your feedback will help us in the areas that we are falling short in. Thank you for giving us a chance and we do hope that your future travels are wonderful on... read more
I wish I had known that people stay here for months at a time and pay $40/night. The price I paid for one night ($135) should have at least included hand towels and a box of tissues. I reserved a non-smoking room, but the entire facility reeked of smoke--rooms, hallways, elevator, entrance, porch. Sonia at the front desk was kind, but there's no fixing the real issues. There was nothing suite-like about these suites.
Business response:
Hello Mindy. We value the opinions of all our guests and appreciate you taking the time to rate and review your experience at our hotel. We can understand your frustration regarding the difference in rates, along with the issues that you experience with the overall upkeep and unpleasant odors. We are terribly sorry for the impact that this had on your stay and will work with our team so that we can avoid these issues in the future. Thank you for your time and safe travels going forward.
Frequently asked questions about Extended Stay America Select Suites - Springdale
How is Extended Stay America Select Suites - Springdale rated?
Extended Stay America Select Suites - Springdale has a 3.1 star rating with 1,013 reviews.
When is Extended Stay America Select Suites - Springdale open?
Extended Stay America Select Suites - Springdale is open now. It will close tomorrow at 12:00 a.m.