Extended Stay America Select Suites - Springdale

Business response:

We are so sorry to hear that your experience was not the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that we are improving the level of service we are providing to each of our guests. 

Business response:

Thank you for your feedback, Krista. We can't tell you how troubling it is to hear that you experienced possible pest sightings and issues with our amenities. Since we are more of a value focused hotel, we do offer the the basic items and allow our guests to choose the items that they may need or want to use. We are also sorry that you were not made aware that we offer toiletries such as shampoo and conditioner at the front desk upon request. We are so sorry for the inconvenience that these things caused, but wish you all th... read more

Business response:

Thank you so much for taking the time to review your stay, LaVonna. We are so sorry for the many issues that you experienced with crowds outside, unpleasant noise levels, pest sightings, and overall customer service. This is in no way the high level of customer service and hospitality that we intended for you, and we can't apologize for leaving you with such a negative impression of our hotel. We can assure you that we will address these important matters with our entire hotel staff for immediate action and resolve. We apolo... read more

Business response:

Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk and issues with the AC, Nick. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve. 

Business response:

Thank you for your feedback. We can't apologize enough for the issues that you encountered with unpleasant odors, pest sightings and the discomfort of the bed. Our staff works hard to address these issues as soon as they are made aware and we are terribly sorry that this did not happen for you. We will be addressing these issues directly with our pest control provider and housekeeping team for immediate action and resolve. We wish you all the best in your future travels. 

Business response:

Thank you for taking the time to review your stay. We are so sorry that you did not enjoy your time with us but hope you give us another chance to show you a much better experience. We wish you all the best in your future travels. 

Business response:

Thank you for taking the time to review your recent stay at our hotel, Sonya. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

Thank you for taking the time to review your stay at our hotel, Michael. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area. 

Business response:

Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.