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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No good Horrible
Business response:
Tara, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Worn down. Sheets and blanket felt like sand paper!...... had to close bathroom door to get in the shower because the toilet was in the way... holy smokes! Small!.... I stay only at hotels that serve continental breakfast in morning! They offered granola bars and coffee!!!! Eventhough Expedia said there was breakfast. So overall expensive night for nothing comfortable!
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
When we first walked in the lobby smelled like cigarette smoke event though there was a no smoking sign. While we were waiting for our key one or more individuals came down that looked a little rough. I believe one person was not wearing shoes. The elevator looked old. The room didn't have a pen. There was not a coffee machine. The bathroom was fine but there appeared to be gang signs written inside the bathroom. The TV didn't have that many channels and the reception wasn't that great. The "continental breakfast" was a coup... read more
Business response:
it is disappointing to know you didn’t have an excellent stay. Although we make every effort to deliver our best, we regret this not to be your experience. Please accept our apologies for the difficulties you experienced at our hotel. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We stayed in a suite that had no glasses in the "fully stocked" kitchen. There was no phone to call the front desk, my husband had to go back to the front desk to ask what the wifi password was. The room was a no smoking room but someone in close proximity to our room was smoking ALOT!
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Please know, to ensure the cleanliness of kitchenware they are kept at the front desk. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Absolutely filthy and disgusting! I stayed in room 201 and the shower curtain rod was pulling out of the wall, the toilet seat was broken, and the room was dirty
Business response:
Thank you for your feedback about your recent stay. We are disappointed to see that your comments referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Si... read more
To much money for no basic necessities. Not good. Not one glass plate nothing that was considered basic necessities . Not even a working clock. Ask for one (clock) they hand me one still in the box instead of taking it to the room and or putting one there in working order in the first place. I will not stay there again.
Business response:
Adrian, thank you for your feedback. We apologize for the inconvenience you had due to our hotel policy and for the service you received from our associates. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We have also shared your feedback with our team to remind them our primary goal is to provide outstanding customer care to our guests. We hope you will give us a chance to redeem ourselves t... read more
Business response:
Dawn, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Braden was the only saving grace to this property. The hallways stink, the website promises amenities that are not provided, we were put into a room with a frig full of old stinky food and no remote and no bath towels, accommodations had to be made because housekeeping had not cleaned the requested VACANT rooms the first night and then a prepaid room was sold out from under one member of our party leaning us with not enough beds to fulfill the needs of our family who had traveled from many directions to be with a dying relat... read more
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. However, we are happy that Braden made up for all the inconveniences you encountered at our hotel. We hope you will consider giving us another chance to prove w... read more
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,313 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.