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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I truly got what I paid for here with this hotel. Not what I was looking for and just wont stay there again.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I didn't stay, they didn't have the Queen room I reserved 1 week in advance. they tried to put me in a double room and raised the price 10.00+ per night
Business response:
David, we sincerely apologize for the reservation issue you encountered at the time of check-in. Also, we regret our team couldn't solve the issue to your satisfaction. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I made a reservation on the expedia site, but when I showed up to check in at hotel, they did not had the room that I had reserved available, they gave me the choice of two other rooms, for more money, I was hesitant to accept that since I had already payed for A specific room on the website, but I was already there and did not feel like going through the trouble of trying to book another room, this is the second time I had issues with this hotel when booking on expedia, not sure what the issue is but obviously these two are... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Military ID not Accepted, Dirty Room, Rude Staff Was not impressed in any capacity. Started by being told that my military ID was not a valid form of identification and went downhill from there. The room itself was not very clean, the sheets were questionable. There appeared to be a fuse blown in that half of the lights and the alarm clock didn't work. There was no trash can in the room. And check-out was messy in finding someone to do so and then receiving an eye roll and rude service from the staff. Do not recommend.
Business response:
Thank you for being our guest. We are very sorry for the inconvenience you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards either. Your feedback will be used as a training tool to ensure we handle such situations better in the future. Thank you again, and we hope to have an opportunity to replace this experience with a more positive memory! Sincerely, Hotel Management
Cancelled my reservation on the day I arrived, 3 hours after check in time. I was already very stressed having to travel on Thanksgiving to see my father in hospital. I do not recommend the hotel at all.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
You get what you pay for. The staff at check in was not informative at all, didn’t even tell me the room # just handed me the keys. The rooms were dirty and falling apart, smell was horrible.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Room was not very clean and i had a room right next to the hallway doorway people kept slamming the door unil 1am. Pretty sure they put me on a floor that people were living on.
Business response:
Thank you for your review. Please accept our apologies for the cleanliness and noise issues you encountered while you were here. We assure you that we have shared your concerns with our concerned team, and we’re working on our procedures in order to prevent such situations from happening again in the future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,313 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.