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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
my room was actually ready for me when I checked in this time.
Business response:
Tom, thank you for reviewing our hotel. We're glad to know you had a pleasant time with us and that you were satisfied with your stay. We hope to welcome you back again soon to earn your highest rating. Sincerely, Hotel Management
This hotel has gone downhill in the past 2 years. Things worn and torn. Our room had a too small flat sheet instead of fitted. Worst was sat night when the heater rattled, clunked to a stop and smoke and smell filled the room. Then gave us another room but didn't seem concerned there might be a fire. Lucky we didn't call 911.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We are sorry that you had an unpleasant experience and apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order, once we are made aware of an issue, so we thank you for letting us know. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
The front desk staff was very friendly. However our room was clearly not cleaned properly. There was a contact lense on the sink, hair on the toilet, and the shower was gross. The toilet also did not work well. After flushing it continued to run for 15-20 minutes. The smoke dector was hanging down by its wires and the room smelled as if it had a smoker in it at one time
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Business response:
Helen, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The bathroom sink was not working we had to wash teeth on kitchen sink , there was nobody at property Can fix it
Business response:
Thank you for staying with us and for your review. Please accept our apologies for the maintenance issue in your room, and for the inconvenience as we worked to correct those problems. We certainly hope you will come back for a problem free visit the next time you are in the area. Sincerely, Hotel Management
Disappointed Found 2 bed bugs in room!!!! And Lance has told me the past few times I’ve been here that I could be banned from property because i am not out right at 11am! Which is obserd considering I’ve spent about 2000 dollars at this location since September of this year! :-/
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Fawnta, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
When I walked into my room, the smell of cigarettes was so strong. It was overpowering. I had to go to the mall and buy room spray to even make it bearable. There was a pile of trash swept into the corner under the sink in the bathroom. When I came out of the bathroom, the outside door handle came off and fell to the ground. I had to leave it on the counter. No one came to clean the room or replace towels the whole time I was there. I don’t know if for extended stay that has to be requested but for a business in the hospital... read more
Business response:
We are sorry for the cleanliness issues you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,313 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.