Extended Stay America Select Suites - Springfield - South

Business response:

Barbara, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management 

Business response:

We hate losing our loyal guests and we apologize for disappointing you during this visit. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management 

Business response:

Dear Zac, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We regret to learn of this unfortunate incident and can certainly understand your frustration. We appreciate you bringing this to our attention as we will take the necessary precautions to prevent this type of situation in the future. You are a valued guest, and we hope you will revisit us soon. Sincerely, Hotel Management 

Business response:

Ginger, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

Carla, thank you for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management 

Business response:

Please accept our sincere apology for the difficulties you encountered during your stay. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

Business response:

Glen, we truly care about delivering clean surroundings and well-appointed to all of our guests and thus apologize for all of the issues you encountered when staying here. Your feedback has been shared with every department involved, and we are working hard to ensure we impress you with our well-poised property going ahead. Please come back to re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management