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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Room smelled old and musty. Breakfast was terrible
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Right out of 60’s room envy. People staying were hard on their luck. We only had one wash cloth and one hand towel for two people. They did have two bath towels. After a coupe days I asked about clean towels and they said we could come down for an exchange
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Towels and linens may be exchanged at the front desk anytime and complimentary. If we did not communicate this at the time of check-in, we a... read more
There is no continental breakfast only granola bars , no juice ,only coffee. Walls are very thin , no blankets on the beds , soap is like clay and I will not be staying here or recommending this place .
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation.. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
The hotel is extremely rundown. Each day when we went out they asked if we were checking out. There were no utensils for the kitchen. We asked for towels and didn’t get them. Another customer was complaining about his bathroom not being clean when he checked in.
Business response:
Donna, we are extremely sorry for the service issue you encountered during your stay with us and regret the inconvenience it caused. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The carpets were dirty and burn holes and yet you took my cc as a deposit for smoking. No gym no auto doors. Kind of a homeless environment.
Business response:
We are very sorry for the service issue you experienced during your stay with us and regret the inconvenience it caused. Your feedback has been shared with the housekeeping team in an effort that our future guest never encounter a similar issue. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The Worst Stay EVER! My room smelled like feces when I first stepped in. There was blood splattered on my shower curtain and sticky residue on my counter. When speaking with the manager his response to the mess was, “how do you know it was blood?” I feel his concern should have been focused more on why my room wasn’t clean. He told me while I was out for the day someone would have my room cleaned. When I returned, to my dismay, the room had been unattended. From that point my room was exchanged but the new room smelled like ... read more
Business response:
We appreciate your candid comments about your stay at our hotel. We are disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Ma... read more
The property was clean, but had a major hiccup during check-in that should have been avoided.
Business response:
Thank you for being our guest. We are happy you enjoyed your stay overall, but we apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. We hope you will stay with us again soon. Sincerely, Hotel Management
Most disgusting hotel I have ever been in, dirty, greasy, dusty. Just nasty. Will never ever stay at a extended stay again.
Business response:
We are sorry for the unpleasant stay you had with us and that our hotel was not to your expectation. Your feedback will be discussed with the appropriate individual to improve our future guests’ experiences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,313 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.