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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have stayed at a lot of hotels over the year and even a lot of low rate hotels this one has to be one of my worse!!! The room had an odor of stale cig smoke and musty carpet. Just a few examples no face plate on phone wires to lamp was cut with no plug end in it, pieces of ac broke off and laying around, microwave had black hand prints on the front door the place was filthy beyond compare. I wish I could post the photos I took to show what I am talking about even the floors in the lobby,elevator and hallway had black stick... read more
Business response:
Thomas, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
Warning Front desk was snappy and rude, none of the extended stay items were available, cups, plates, coffee pot etc. Only 2 pillow cases for 2 beds, one bed was missing the fitted sheet, 2 lamps didnt work, no remote for the t.v. couldnt use the phone to call the front desk because it was missing 90% of its buttons, bed that did have a sheet had a light blood stain but no new sheet available so we had to sleep with no fitted sheet
Business response:
Brandon, thanks for choosing us. We offer our sincere apologies for the issue you had in your room and the poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Kindly note, in-room amenities such as hair-dryers are available at front desk to ensure their cleanliness. We hope you’ll give us a chance to regain your trust and earn your highest marks in the... read more
My biggest and only complaint is that I had a non smoking room that smelled heavily of cigarette smoke.
Business response:
Nat, thank you for your review. We apologize for the smoke odor you experienced in your room. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The hotel was not clean and did not get cleaned in the 3 days we were there. The staff was very unprofessional towards guests.
Business response:
Mike, please accept our sincerest apologies for the issues you experienced during your stay. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, we provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to t... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
ABSOLUTELY HORRIFIC! Do not consider staying here! Waited over an hour to check in before leaving. There were approx 15 others ahead of me that had yet to see any hotel clerk. Place smelled of pot and there was trash on the inside/outside of the hotel. Several sketchy people standing outside. We decided to stay elsewhere!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Jacob, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Disappointed stay The room was not very clean, appeared to seriously need updated, there wasn't even a trash can in my room, requested a trash can from 2 seperate front desk clerks and never did get one! This was extremely irritating!
Business response:
Mark, we sincerely apologize our room was not to your expectations and for the poor service you received. Your feedback will help us to improve our service going forward. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Dirty and smelly hotel. Hotel staff walked into our room using a room key without knocking. It was really not a good thing. We check out after the first day. We had a 3 day stay booked there. Grounds outside were trashy as well.
Business response:
Lori, thank you for evaluating your stay with us. Please accept our sincere apologies for the service issues you encountered while you were here. We assure you that we have discussed your feedback with the concerned teams, and we’re reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,313 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.