This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked and paid for 2 queen size beds n upon checkin found only 1 queen size bed. No manager on duty and no other rooms available. Did check their chain of hotels n no rooms available. Checked at St peters also n also no rooms available. Said to speak Sat a m w a manager. :(
Business response:
Dear Sharon, Please accept our sincere apologies for not meeting your expectations regarding the room you booked. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Managem... read more
Best hotel in the area Ms. Mary made the entire stay worth while!
Review Room key issue multiple times. Breakfast is disappointing & MAYBE granola bars and instant oatmeal. The lobby front door is difficult to open and very loud. The back / side doors worthless (broken/propped open by others). BED BUGS AND ANTS NEAR BED. DEAD BUGS ON KITCHEN FLOOR WHEN ARRIVING IN. The carpet was not thoroughly vacuumed. The shower walls had black between the tiles. Kitchen supplies not provided unless you ask, but they mismatch and are not what you would hope for. Bed was soft and “looked” clean. Entire b... read more
Business response:
Dear Ryan, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Oven didn’t work, front desk yelled at me when I asked a question, hallway smelled,
Business response:
Dear Alexander, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 3.5 star rating with 1,715 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.