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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stingy with the towels and virtually no housekeeping service until you check out! Great price, nice kitchen, good size room.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to receive your praises for our well-equipped accommodations and the value we offer for the price. Kindly be familiar, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, and is available upon request at a nominal fee. We can understand if there were any inconveniences but hope this will not deter you from choosing us again in the future. Sincerely, Hotel Management
It only had 3 pillows for 2 people. even though its non smoking smelled weed. no elivator room on 3rd floor.
Business response:
We apologize for the smoke smell you encountered in your room and that you had a disappointing stay. We have shared your concerns with the responsible teams to inspect our shortcomings and rectify those issues. Once again, we regret the inconvenience caused, and please consider choosing us in the future so we can restore your trust. Sincerely, Hotel Management
The floor of the unit is dirty, the property smells bad
Business response:
Thank you for visiting us. We apologize for the odor and cleanliness issue you encountered during your stay. Your concerns have been shared with the housekeeping team to ensure a better experience going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Beware Friendly staff, clean room, spacious. Atmosphere was a little scary. Twice someone tried our doorknob. While going to our car the hotel manager had to shop away some ppl that weren't guests but we're trying to get to a room. They were asked who they were there to see and they didn't know their names. Lobby smelled like Marijuana upon check in. We were told it was a non-smoking hotel property.
Business response:
Ladonna, thank you for your review of your recent stay. We are glad you liked our friendly staff and comfortable suite. However, we regret the inconvenience you had due to the other guests. Please know our top priority is the safety and security of our guests, and our team is reliable and well trained. We are also sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 4.4 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.