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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was the worse experience ever! Would not recommen! THEY SHOULD BE ASHAME OF THE CONDITION OF THAT MOTEL!! HORRIBLE DIRTY DANGEROUS!! Needs new management no one should have to stay in those rooms! Not worth the money they are charging and definitely not fit for a family with children!
Business response:
Dear Laketa, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We are always here to help you make the most of your visit.... read more
I ended up changing hotels because there were noisy people, the room was a bit dirty and the place didn't seem safe
Business response:
Dear Marco, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the noise concerns, which were not addressed, and the cleanliness issues that were overlooked during your room preparation. The safety and security of our guest is the top priority, and our front desk can help you with anything while with us. We shall share these comments with our concerned team, as customer satisfaction is always a priority. Please revisit and allow us to serve you with better memories! Sincerely,... read more
The place is an absolute garbage. Dont go there. The bathroom drains were clogged, the room dirty. I couldn't even get clean towels from them. Absolute trash.
Business response:
Dear J, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues which impacted your overall comfort. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon. Sincerely,Hotel Management
Just dirty and creepy. My room was clean, but the premises just gave me the jitters.
Business response:
Dear David, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues which impacted your overall comfort. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon. Sincerely,Hotel Management
This is the 2nd worst Extended Stay America I have stayed at. My first clue it would be a bad place to stay should have been that there is a police substation in one of the rooms directly across from check in! The room was dirty, bbq sauce smeared on the table, the wood portion of the floor was sticky. I had issues with keys. The complex was loud and felt unsafe. I can’t believe I paid $85 to stay there someone should have to pay me. Avoid this property.
Business response:
Dear Joseph, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality during your stay. We never intend to disappoint our guests; your feedback is vital. Please return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management
Had bed bugs had to change rooms, but they did give refund. I will never again stay here.
Business response:
We appreciate your business and thank you for letting us know about the issue. We definitely strive for excellent here at ESA and realize sometimes these things happen that we can not help but upon finding out we had out pest control team already on site this morning and the room is being delt with. So again thank you for your business and we do hope you stay again and realize this does not happen often and we are very sorry
This hotel was not good. The staff member up front was nice but required that I pay again, stating that Expedia just put a hold on my card and did not withdrawal. Wrong! I was charged twice! I had to have help getting into the room as the room door was janky (had to pull door to you, pull up on handle).We even had another guest try to help us get into our room before finally going back down to the front desk. Again, front desk staff was extremely helpful and nice but over worked and strssed. The electric outlets in the bathr... read more
Business response:
Dear Wensday, thank you for being our guest. We appreciate you pointing out particular items you loved and areas where we can improve. As we are committed to offering our guests the best experience, we will use your comments for future improvements. Please feel free to reach out to the front desk for further assistance on your refund status. Again, we are very sorry for the problems you encountered and hope you will stay with us again so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.