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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I WOULD LIKE TO DISCUSS YOUR FEEDBACK. SO WE CAN CORRECT YOUR ISSUE
We ended up not staying at the property. It was the last room. We were told there is a $250 fine for smoking in the room. When we got to the room there was a smell of cigarettes. There was also a loud banging on the wall. It turns out the room was right next door to the laundry facilities. There was no way to sleep with the noise level. They did refund our money. There was also a lot of people hanging around outside.
Business response:
Dear Mary, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Ma... read more
Dogs pooped on the grass immediately outside the sidewalks by the motel doors. There were numerous "bombs" on the grass. The smell was always prevalent. This attracted flies so we had a continuous time killing flies. The numerous smokers smoked on the sidewalks beside the motel and not in the designated smoker's picnic area.
Business response:
Norma, thank you for evaluating your stay. We take the cleanliness of our property and suites very seriously; therefore, we sincerely apologize for the cleanliness issues you experienced during your visit and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. Additionally, we want to mention that the public areas outside our hotel are not in our control, and we regret any inconvenience you had due to this. We hope you will... read more
Well first of all I booked a queen bed and it was not a queen size bed. It was very dirty outside our room. The whole place is a facelift
Business response:
Melissa, thank you for sharing your review. We want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused and are very grateful for your patience. We take the cleanliness of our property and suites very seriously; therefore, we are also sorry for the issues you experienced. We have shared your feedback with the appropriate individual to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence i... read more
What was unique ? It was the tub which after I did take a shower very late the in the night after work the water didn’t poor down the drain. Second day at 6:30am I stop by the office and ask them to unclog it… but surprise…at 7:30pm when I return to the room the water was still in the tub…so I checked out..and I need my money back for the whole week I made the reservation…
Business response:
Toma, thank you for taking the time to share your feedback. We sincerely apologize for the maintenance issue you encountered in the bathroom and the lack of attentiveness shown by our staff when you reported it. We have shared your concern with the appropriate team, and we are working with them to ensure we are more diligent as we advance. We understand your frustration, and we genuinely regret disappointing you. If you have any financial queries, please reach out to our front desk, as they will be more than happy to assist ... read more
The room was very dirty; had cockroaches everywhere. We booked a queen, got a full bed. The luggage carts were full of hair and very dirty! The breakfast was nothing but packaged food. The railings and steps were rusted and grimy! Paint was peeling from the walkways. The shower paint was peeling. Staff was nice. Holes in the bathroom door (looked like someone punched it).
Business response:
Renee, thank you for taking the time to evaluate your stay. We regret we were not able to accommodate you in the room of your choice and that you were disappointed with the breakfast we offer. We also apologize for the cleanliness issues you experienced, and rest assured, we will take the necessary actions to ensure we are more diligent going forward. Moreover, we will share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope to have the opportunity to make your ne... read more
Staff was very nice, but the hotel was awful, cigarette smoke smell in everything and everywhere. AC barley worked in the room or the shared facilities. Extremely dirty property. Door and walls were thin.
Business response:
Aaliya, thank you for sharing your concerns through your feedback. We always want our guests to leave with a lasting impression of our hotel, but we regret the difficulties you endured made for a less than pleasant time. We sincerely apologize for the smokey experience and the cleanliness and maintenance issues. We will discuss your comments with the appropriate individuals to take corrective actions to enhance our guest experience. You are a valued guest, and we hope to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.