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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like anything AT ALL
Business response:
Robyn, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Don’t stay here. It was a pretty shabby place to stay. My door would stick making it difficult to get in at times. The locks on the door were super flimsy and weren’t secure. The burner on the stove didn’t even work and the bathroom was a disaster. They service was alright. Nothing amazing. Does take a while to get help after hours I’ve noticed. It can be super loud at night.
Business response:
Amanda, thank you for your candid evaluation. We regret the noise disturbance you encountered and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Ma... read more
Business response:
Sorry, you didn't enjoy, your stay. I would like to talk to you about your stay if you can call hotel
Never ever! I can not believe that this hotel is affiliated with Hotels.com! Absolutely terrible and disgustingly gross.
Business response:
Mary, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon Sincerely, Hotel Management
I arrived late night to check in after driving for 6 hours and was informed by some lady that I would not be able to check in because there was no one to check me in. Very horrible experience. Will not be booking through Expedia again,
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
We were harrassed and accosted by the multitude of drunk, belligerent, hobos that live at the property. Its like a homeless village they keep most of their belongings outside the front door. My biggest regret is checking in.
Business response:
Thank you for taking the time to share your concerns. We are truly sorry to read about the unpleasant incident you mentioned. We take the safety of our guests and associates seriously and assure you to review this with our security team. We hope you will afford us the opportunity to regain your trust in the future. Sincerely, Hotel Management
The bathtub was dirty. That's gross and uninviting to anyone. The door to the bathroom has a big gray stain in the middle of it. Also gross. The kitchen was substandard with the kind of electric "burners", if you can call them that, one would expect to have seen in a cheap hotel in the 1950's. The chair at the table was absolutely filthy. Very disappointing. It didn't meet the minimum standards one would expect for any motel 6. At least there everything is clean even if it is a budget place to stay. The paint on the outside ... read more
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We will also share your feedback with the appropriate individuals regarding the issues you had with the overall condition of our accommodations and will use it as we plan for future upgrades. We do hope you will stay with us another time ... read more
I will not stay there again. The room smelled and the property outside was not clean. I did not feel comfortable at all. If it hadn’t been so late and I was so tired I would have just left.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.