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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here! We were charged by both hotels.com and the facility and now have to despite thru the cc company. It was filthy! Had to wear socks to bed as the floors were disgusting.
Business response:
Anne, we are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We also appreciate you alerting us about the billing-related concerns you are having. Please know, that we are reviewing the charges in your invoice, and we thank you for your patience during this time. Sincerely, Hotel Management
This hotel smelled like smoke EVERYWHERE, sheets looked very old or dirty and the room had dirty, sticky floors. I would NOT recommend here even if it’s to save a few bucks!
Business response:
I feel your concern. what can i do to make it right
Not Great Great staff! Not so great rooms. They could definitely be a lot cleaner.
Business response:
Jared, thank you for your review of our hotel. We apologize for the cleanliness issue in your room. We have processes in place to ensure these instances don't occur, and we are sorry something was missed. We shared your feedback with our head of housekeeping so we can prevent this from happening again. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Cleanliness lacking Cleanliness of the hotel was inadequate. The hotel's elevator smelled of cigarette smoke and there were cigarette buts were in the elevator and outside of it. The stairs and walkways also were icy and almost caused me to fall.
Business response:
Steven, thank you for your candid evaluation. We are sorry for the disappointing experience you had with us and apologize for the concerns you outlined regarding our hotel. Even though we are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention so we can address it right away. We are also sorry for the incident you mentioned with the stairs and rest assured we will review this with the appropriate teams to ensure we prevent such reocc... read more
Check in took an hour and three different rooms because of non-functioning keys. Dog barking all night; guest screaming and slamming doors all night.
Business response:
Thank you for taking the time to review your stay with us. We are sorry for the disturbance that impacted your night's rest and apologize for the inconvenience you experienced during check-in. We will review this appropriately and take steps to ensure we prevent such reoccurrences. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The staff is largely incompetent. I sit in the office waiting to check in while staff is smoking. Young man with a winter hat clearly has a motivation problem
Business response:
Christopher, thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. Should your travels bring you back to our area, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management
there was a dead cockroach in the bed and an old meat sandwich in the microwave. both disgusting.
Business response:
I dont know the date, room or name to look up guest
I didn't like the fact that the hotel had roaches and gnats flying around in the room the carpet was stale
Business response:
Guest Stayed in room didnt move never seen any insects but was discounted. seen no evidence to back up claim
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.