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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was not all what we expected!!
Business response:
Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless one you deserve. We sincerely apologize for any issues you experienced. We hope you will allow us another chance to prove we are up to the task of delivering excellent hospitality. Sincerely, Hotel Management
Not at all good room has some nasty smell
Business response:
Thank you for selecting us. We work hard to provide a clean and comfortable environment; therefore, we regret that the issue in your suite compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. Thank you for sharing your feedback. Sincerely, Hotel Management
The property was in a decent area with a lot of business. Westport plaza, which has entertainment is close but not really walking distance. The rooms have kitchens but not much else. This hotel seems good for people just passing thru on a budget. dont expect much.
Business response:
Thank you for staying at our hotel. Although you liked our location and had an overall comfortable stay, we apologize for not meeting your expectations. Thank you once again for being our guest, and we hope to have another opportunity to host you in the future. Sincerely, Hotel Management
No heat The room cleanliness was fine. The heater didnt work. It was extremely cold outside which made the stay uncomfortable.
Business response:
Thank you for sharing your review. We are disappointed to know that you had challenges controlling the temperature. Your feedback will be shared with the appropriate team to address this concern. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We value your business and hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.