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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Experience!!!! Experienced was aweful. Tv didnt work also phones didnt work. Front desk associate was notbhelpful at all. Will not be staying here again. Bad customer service. I requested for a refund.
Business response:
Veasna, thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations and apologize for the issues you encountered. We will share your comments with our department heads so that we can take corrective actions. We regret the inconvenience caused and would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management
The property was not that clean at all. The carpet was dirty in my room and the bathtub was not clean. The tv remote did not work with the tv. I tried to stop there a couple of nights a week because I don’t like driving all the way home. But I had to keep getting up out of my bed to change the channels which was annoying. I would like a refund for my stay
Business response:
Duane, thank you for being a guest at our hotel. We apologize for the cleanliness issue and the inconvenience you had due to the remote control. We will share your comments with our housekeeping and maintenance teams for their review and action. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Furniture in the room was broken down. The condition of this property pales in comparison to the Extended Stay America that I stayed in last August. When I arrived, I told the clerk that I had booked the wrong Extended Stay America. I had booked two nights and asked to change for the second night but was not allowed to change. The neighborhood is questionable maybe as I was threatened by two thuggish men when I was on my way to speak with the front desk clerk. Very disappointing experience.
Business response:
Thank you for being our guest and for taking the time to post a review. We regret the inconvenience you had with your reservation and that we were not able to meet your expectations. We will share your comments with appropriate individuals and improve our guests' experience. We are also sorry for the incident you mentioned and will take steps to ensure it is not repeated. We hope to have the chance to welcome you back and provide you with a better experience. Sincerely, Hotel Management
Terrible management at 11872 Lackland Road in St. Louis. They kicked out my homeless friend today, 1/16/21 in the snow because she was an hour late making her payment. Then the manager black listed my friend at ALL the Extended Stay America locations. I offered to pay for a week upfront for my friend and the manager wouldn’t accept the payment and told us to leave. I think we were discriminated against because we are white and she was African American. Regardless, that is an unacceptable way to treat your customers. We went ... read more
Business response:
We regret the situation you described and the inconvenience this caused you. Even more concerning is the fact that you received anything but exceptional service. We take such matters very seriously, so please allow us some time to look into this. Thank you for your patience and understanding in the meantime. Sincerely, Hotel Management
Light fixtures were missing bulbs, hole in bathroom door, roaches crawling in tub and the heat only blew out cold. Yes it was a last minute stay still expected better than that. Chairs had stains on them as did the floor woke up feeling horrible this facility needs a complete shutdown deep clean and exterminator.
Business response:
Ronisha, please accept our sincere apologies for the disappointing stay you had, and we regret the problems you had in your suite. We understand the importance of clean and comfortable stay, so we have shared your comments with the housekeeping and maintenance team to improve our service and facilities. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The room I booked was used, someone was staying there. This not respectful
Business response:
Thank you for reviewing your stay. Though we are confident this was an isolated incident, we take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify so we may properly investigate and follow up. Thank you again, and we hope you will allow us the chance to provide you with the hospitality for which we are known. Sincerely, Hotel Management
Gross, Dangerous Area, Filthy Where to begin... people were smoking pot on the stairwells every day. The cabinets had old food inside. A couple of homeless people broke into a room and the police came. Countertops were dirty. Tub backed up. Carpet left dirt on my socks. And bags of trash sat in the middle of the main walkways for over 72 hours. I thought booking a different EStay we'd have a better experience...not the case. It seems this entire chain doesn't recognize or value customer service, cleanliness or repeat busines... read more
Business response:
Eric, thank you for being a guest at our hotel. We sincerely apologize for the unpleasant incidents you mentioned. We will review your comments with our team. Moreover, we apologize for the cleanliness issues you encountered during your stay. Your feedback will be discussed with the housekeeping team to take appropriate actions. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.