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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First given a room under construction and ended up in. Room with a bag of potatoes in it. Stale smell in room
Business response:
John, thank you for being our guest. We apologize for the inconvenience you encountered at check-in and the cleanliness issue in the second suite offered to you. We will address your concerns with the front office and housekeeping team to be diligent. It is never our intention to disappoint any of our guests, and we hope to host you in the future. Sincerely, Hotel Management
The worst
Business response:
Jerry, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Desk clerk stole room Book this room with my points for a friend who is in between houses and the clerk at the desk stole her room claiming she was on a no rent to list. When I called and asked for manager he refused to put one on the phone. My friend said he had done this a month and a half ago when she booked a room and paid. He claimed it was cancelled but cash app never got refund from hotel. Now it makes sense. I need my points back from hotels dot com who must recover it from extended stay.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry you could not stay with us this time. We are reviewing this to see what went wrong so we can prevent this from happening again. Please know, if you made a reservation through a third party, prepaid booking site, you must make financial inquiries through them. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Dont Stay here
Business response:
Joel, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Nope Never Again Terrible Place Terribly dirty and the shower barely worked, no hot water, the drain was clogged so you stand in cold water. The TV was unusable because the remote was missing. Noise level high all night long from the parking lot. Upon check out the police were onsite looking for a suspect registered at the hotel.
Business response:
Kelly, thank you for sharing your comments. We sincerely apologize for the cleanliness and maintenance issues you had in your suite. Your feedback has been discussed with the appropriate team members to make sure we are consistent with our service delivery. We also regret the noise issues you encountered and the instance you mentioned. We would like to have another chance to host you in order to make up for our shortcomings and show you our true hospitality spirit. Sincerely, Hotel Management
Dirty and ripped carpet
Business response:
Johnny, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Your comments have been shared with our team to see where we can make improvements. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room had fixture along the wall on the floor, lightbulb was missing and the bed had bugs. Just waiting to see my refund in my account
Business response:
Reshara, thank you for your feedback. Please accept our apologies for the insects in your room and the maintenance issues in your suite. Our pest control provider has serviced our hotel, and we are working with our appropriate team to ensure such issues do not happen in the future. We are sorry and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frustrating People in the room above me loudly talking and smoking on the balcony all night and into the early hours of the morning until a fight erupted which included shouted insults, threats and the sound of someone trying to kick in the door. When I called to ask to switch rooms or have someone take care of the noise I was informed that without a room number there was nothing they could do and that there were no other rooms available.
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced due to the smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, we apologize for the noise issues you experienced from the other guests and the inconvenience it caused. We regret we were unable to resolve this to your satisfaction. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality f... read more
Business response:
Jerel, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.