Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.

Business response:

Danielle, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Dax, thank you for your review. We regret the instance you mentioned. Kindly note, as the reservation is made through a third party website, any financial inquiry must be routed through them. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the problems you faced with the room keycard and the cleanliness issues you encountered while you were here. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We have also relayed your comments with our front desk associate to be more diligent going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Jill, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

June, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Vanessa, thank you for being our guest. We apologize for the cleanliness issues you faced while you were here. We have shared your comments with our housekeeping team to ensure this doesn't happen again. Also, our grab-n-go breakfast has been temporarily suspended at all properties. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Tom, we disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Cevin, thank you for sharing your feedback. We regret the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability, so we will review what went wrong in your instance. We hope you will consider giving us another chance so we can make your next trip a pleasant one. Sincerely, Hotel Management