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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cat in my room My husband and I were awoken at 4 am by meowing in our room. There was a cat under the bed in our room. I’m allergic to cats this caused me to have watery itchy eyes and breathing problems. I called the front desk the attendant tried to get the cat out of the room. She was unsuccessful and we ended up having to change rooms at 4 am. The next morning I had a charge on my card for 27 dollars. When I went to the front desk I had been informed that the attendant that tried to get the cat out of our room lied and s... read more
Business response:
Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
Stinky My room was full of roaches. Its dirty and has a smell
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to read your feedback, and we sincerely apologize for not living up to your expectations. Your feedback has been discussed with appropriate individuals to ensure your concerns are addressed. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent exper... read more
Staff was very nice and excellent but the rooms were not up to my standards of where I would like to stay. Good for others but not me.
Business response:
Thank you for taking the time to post a review of your time with us. We are disappointed to read our accommodations did not provide the value you were hoping for. On a positive note, we are glad you were impressed with our staff. It was a pleasure to have you as our guest. We hope to have the pleasure of doing so again. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The front desk lady was the only thing nice about this place. The room was dirty and dusty. Just ewwww
Business response:
Keke, thank you for your recent stay and your feedback. We have read your comments and are sorry to hear we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opp... read more
Business response:
Miranda, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Poor management poor attitudes I stayed at plenty of extended stay hotels from Chicago down to Birmingham I stayed at this particular location plenty of times I never had any problems til I came to st louis people in stl have some real attitude problems checking in should be a breeze but in stl if you end up with a bitter hotel clerk or manager checking in will be complicated they will add rules and say that it's policy I stayed at plenty extended stays including this location I never had to drag my girlfriend out of the car... read more
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize for the disappointment you had with the service provided by our team. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Safe travels! Sincerely, Hotel Management
Manager was super rude. They took over 2 times more than the cost of my room off my debit card then told me they never received payment. Me and my small child was kicked out the next morning due to their system error. Found two roaches in kitchen area. Will never stay here again.
Business response:
Jae, thank you for your review. We are sorry you did not experience the best from one of our associates. Your feedback has been discussed with appropriate individuals to ensure we deliver better service and treat every guest with the warmth they deserve. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Regarding the charges, please feel free to reach out to us as we will be happy to assist you further. Please give us another chanc... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.