This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Depressing The room condition was filthy . The furniture was in poor shape. The exterior walkways are littered with garbage and the siding was filthy. The operators need to hire some skilled maintenance people to clean up the grounds and rooms. Would not refer anyone to stay at this hotel.
Business response:
Rob, thank you for being our guest. We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We encourage you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
1) This property was filthy inside and out. It started in the lobby. Dirty floor and walls. Area where breakfast was messy and dirty. 2) Stairs to second floor had not been swept in weeks. Trash everywhere 3) My room was filthy with kitchen cabinets falling off the hinge and old finger prints on them. The shower drain was not working so I had to shower in a puddle of water. When I laid out the ironing board and there was a layer of dust on it. it was so bad that I started sneezing severely. I would have left when I first got... read more
Business response:
Rose, thank you for your review. We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We can do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
Pay a few bucks more for another hotel The hotel was absolutely disgusting. It wasn’t clean, the furniture was in horrific condition and I definitely saw a roach.
Business response:
Jennifer, we want to thank you for your recent stay with us and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for not meeting your expectations regarding our furniture and room cleanliness. We have steps in place so these problems do not occur. Rest assured, your concerns will be reviewed and then most certainly forwarded to the appropriate departments to ensure similar situations can be avoided in the future. Also, our pest control provider will service the hotel, and we are ... read more
The room was actually clean, but the Outside stairwells, sidewalks, etc were a terrible mess, full of gum everywhere and trash. The sidewalks were never swept during my 11 day stay. The last time I stayed, my room was never cleaned, although it is supposed to be on Fridays. Out of coffee cups one day, and alot of guys "hanging" around the parking lot.
Business response:
Thank you for your review. We apologize for the housekeeping issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Blood stains There was blood stains on the bathroom counter. Tv did not work. Trash had stuff in it. Room was dingy. Would have left if we didn't get in at 1am and need to sleep. Won't be staying again.
Business response:
Tiffany, thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the television have been shared with the maintenance team to fix it immediately. We do hope you will reconsider giving us another chance in the future to make it up to you. Sincerely, Hotel Management
Not a clean hotel and breakfast is not breakfast. The hotel said it had breakfast but thank god I did not buy a extra breakfast because all they had was coffee,muffins,and oatmeal. That is not breakfast for me. The room we stayed in, the window were open and the heat was blaring. Floor felt dirty, finger prints all over the bottom base of the tv. Didn't know it had outside doors like a red roof inn. Definitely will never stay at a extended stay again. Very disappointed with room satisfaction, cleanness, and breakfast that wa... read more
Business response:
Kevin, thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness of your room. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. Also, we are sorry our breakfast was not to your liking. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make necessary changes. We appreciate your valuable feedback and hope that you will give us a second chance to make a better im... read more
When I showed up and tried to check-in it felt like I was at a homeless shelter.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.