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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible. Dirty. Outdated and left in middle of night
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. Your comments have been shared with the appropriate individuals in our organization as we begin formulating plans for future updates. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Didn’t stay. Travelocity reservation was not accepted for second room (2 rooms were booked and confirmed). Had to stay at another hotel, as Travelocity customer service was unavailable to resolve issue, and has not responded yet to my inquiries (3 days later).
Business response:
We are sorry you could not stay with us. We will review your feedback with our team to learn about the situation. Thank you once again and safe travels. Sincerely, Hotel Management
I had reservations at 3:00pm smoking and got there 2:45 or room was not ready at 3:00pm once we got a room non smoking the tv was broke they switch our room and the room was unsatisfactory it was a mess and the first room had roaches in it I will not be returning ever
Business response:
Thank you for sharing your review. We apologize for the unfortunate delay in getting your accommodations ready for your arrival and we were unable to provide you with the suite of your choice. We have followed up with our appropriate teams to make sure we do not disappoint you in the future. Also, we are sorry for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for re... read more
Never again Walls are paper thin - TV next door on all night and into the 4-5 am time. Other side had guys outside their room drinking and smoking until midnight. Never again, called front desk and they did nothing. Put tissue in my ears and tried to get som sleep. Couldn't wait to get out of this place.
Business response:
Keith, thank you for choosing us and for taking the time to post a review. We regret the noise disturbance you experienced and that we were not able to resolve it to your satisfaction. We have discussed your comments with our team and we will be making changes to better serve our guests. Thank you again for your feedback and we hope that you will come back to experience our hotel the way you should have during this visit. Sincerely, Hotel Management
I like the property from the outside very nice but inside the rooms was very messy and disturbing with an awful Oder
Business response:
Thank you for your review. We apologize for the housekeeping issues in your room. We will address this with our housekeeping department to make sure that we deliver a seamless stay every time. We hope you will stay with us again so that we can have another chance to provide you with the perfect visit you deserve. Sincerely, Hotel Management
Bad Rooms was not good carpet was dirty as if they hadn’t been clean countertops had roaches on the countertops didn’t quite know the difference between The extended stay America and extended stay plus, which I heard is much better. will not stay here again
Business response:
Sonia, thank you for taking the time to review your visit to our hotel. We are truly sorry your suite was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is committed to providing fresh, clean accommodations for all of our guests, and we are sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a ... read more
Usually i always have a pleasant visit at Extended Stay thats why i chose this one and then by it being in Brandon which is one of the nicer areas i assumed i couldnt go wrong, but this visit to this location was not satisfying. Upon trying to check-in the clerk could not find my reservation (not fought of his) but instead of trying to assist or giving guidance or advice o
Business response:
Thank you for being loyal to our brand. We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.