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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customers were loud, room was smelled like mold and cigarettes, walls were thing so i I could hear everything
Business response:
Chrystyne, thank you for choosing us and for taking the time to post a review. We are sorry for the noise disturbance you encountered and apologize for the cleanliness issues you experienced. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and provide you with a better experience. Sincerely, Hotel Management
Not again. The receptionist was great! The rooms not so much!!! The rooms smelled of heavy smoke and cover spray, the floors were very sticky. We switched rooms 4 times before we found one where we could tolerate the smell. The bed was very very used, pillows very thin, the tub had rust all over. We were supposed to stay 2 nights but I checked out after the first night and drove back home instead.
THE PLACE IS A DUMP ! The young lady at the front desk was nice but, EVERYTHING FROM THERE WAS ALL BAD !!!
Business response:
Thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Do Not Recommend This hotel was quite the experience for a “home away from home” stay. We would definitely not be returning to this location again. This Extended Stay America was conveniently located near the highway, the bed wasn’t to bad and the front desk attendant was pleasant, she was able to assist us with a late check in due to our arrival time. It’s unfortunate that the cons outweigh the pros for us. We requested a “non-smoking room” and our room wreaked of cigarette odor pretty bad. Luckily I had my Lysol spray with... read more
Business response:
Michelle, thank you for taking the time to share your feedback. We are pleased to know you liked our ideal location and our courteous front desk associate. However, we are sorry your room was not in a spotless condition as it should have been. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. Also, we regret you did not lik... read more
The room was not clean, not even a shower curtain. Overwhelming cigarette smell. I asked for a non smoking room. Will not stay there again.
Business response:
Thank you for being our guest. A fresh and well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. Your concerns will be relayed to our housekeeping team, and together we will make sure corrective actions are taken. It is never our intention to cause any discomfort, and we hope to improve your impression of us in the future. Sincerely, Hotel Management
Worst room ever Had a Bad Flea Problem
Business response:
Terry, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again Sincerely, Hotel Management
Business response:
Rayshee, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
My room was roach infested
Business response:
Gregory, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Avoid this hotel! The room was disgusting. Like absolutely filthy. The sheets were stained. The shower was dirty with hair and mold. The carpet was dirty with what looked like melted crayon on it. They do not offer housekeeping unless you pay $10 a day extra. They make you walk to the lobby to get clean sheets and clean towels. They don’t have anywhere to dumb the trash, so I ended up putting my garbage in the fridge to keep down the smell, but of course that did nothing. The day before leaving the roaches showed up!
Business response:
Kristen, we were disheartened to read your review. Please accept our sincere apology for the cleanliness issues and the problems you encountered during your stay. You deserved a comfortable and stress-free visit, and we regret not meeting your expectations. We assure you that what you experienced is not acceptable, and we will address the concerns you outlined to take corrective actions. We value you as our guest and regret the inconvenience caused. We hope to have a chance to provide you with the stay you deserve on your ne... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.