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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoke filled room for a non smoking hotel
Business response:
Kevin, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will make the same choice the next time you visit our area. Sincerely, Hotel Management
Worst Hotel of my live .Nasty and really old this hotel is disgusting, it stinks of cigarettes, everything is old broken, it looked like a hotel from horror movies. the bathroom super old all rusty the power outlets with signs of having burned the rusty shower, I don't know how they can rent a place like that . We would never return. We left at midnight, we could not resist the bad smell or the ugly and old room. A disgusting Hotel they should close it did not have anything pleasant. the worst hotel I have ever visited
Business response:
Manuel, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Managemen... read more
Room had a very bad odor. We left immediately. Waiting for refund
Business response:
Thank you for your review. We apologize for the unpleasant smell you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Smells bad Cigarette horrible thank God Only stay one night and in the bad room I found 3 cockroaches No way
Business response:
Thank you for sharing your experience at our hotel. We apologize for the concerns you had with your room. We adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We will also share your comments with our pest control provider and make sure we prevent the reoccurrences you outlined. We hope you will give us a second chance to deliver the type of experien... read more
I wasnt told that they didn't have a room for me until the last minute
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you this time. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Booked on Hotels.com and they said that they could not see that I had paid...so I had to pay twice.
Business response:
Robert, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Disgusting Dirty and Moldy We checked in and checked right out same time
Business response:
Romancia, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
We booked a room and showed up to check in and was told there was no room available. We ask to speak to a manager but the manager refused to come out. They refused to try and do anything to help us out or make the situation any better.
Business response:
Thank you for sharing your concerns. We are sorry for being unable to accommodate you this time as we were full to capacity. We truly regret the inconvenience this may have caused. We hope to have a future opportunity to host you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.