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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If I could give them below zero I would. The property is really old and not maintained at all. Smells bad, it has bugs and cockroaches walking on the bed. And every where in the room.
Business response:
Adel, thank you for the review and for sharing your experience. We work hard to provide a clean and comfortable environment; therefore, we apologize for the unpleasant encounter you had with your room and regret that this issue compromised your experience. Rest assured, we will address this with our housekeeping team and pest control provider to make sure we prevent such reoccurrences. We appreciate your feedback and hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Ma... read more
Terrible experience!!!! The hotel is very, VERY old, with a dirty carpet in the room, noisy air conditioning, moths in the room and more. Terrible experience.
Business response:
Scott, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Meanwhile, we will share your additional notes with the appropriate individuals for future modernization plans ... read more
Dirty It wasn't clean. not like the pictures at all. The front desk is not operating at night.
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
DO NOT STAY HERE! ULTRA FILTHY PROPERTY! It is full, and I am not exaggerating, FULL of cockroaches. The amount of cockroaches was so disturbing. You could see some in the hallway coming out of other rooms. The condition of the room was deplorable at best. Room smells. Sheets disgustingly stained. Towels smelled as if they had been used. Cabinets and everywhere else were dirty, old and dire condition. These are not “suites” at all. They are rooms in unsanitary conditions!!! I would recommend you sleeping in your car somewher... read more
Business response:
Carlo, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The worst hotel room i seen in my life. As soon i open the door Strong smell of cigarrete and wetness. It was a water leak somewhere. Floor was wet and bathroom shower was black. As soon i saw that walk out and ask for my refund.
Business response:
Joel, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Wouldnt recommend The hotel seemed a little rundown. There were people living there long term and kids playing in the parking lot. Lots of noise at all hours of the night. Too many people just hanging out in front of the rooms for comfort.
Business response:
Tammy, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We aresorry your sleep was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Not recommended Unfortunately the property was not in good condition. There is garbage everywhere and the paint on the doors is coming off. The rooms were not up to par and very dated. The sleeper sofa did not have sheets snd pillows abs the mattress was stained. The front desk person disappeared around 11pm and we could not find anyone to get sheets. One person in our party had to sleep in the car.
Business response:
Thank you for evaluating your stay at our hotel. We are sorry you were not entirely satisfied with the condition of our property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We are also sorry for the maintenance and cleanliness issues you encountered during your time with us and the inconvenience it caused. We do not take such concerns lightly, and we will share your comments appropriately as we strive to enhance our guest experie... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.