Extended Stay America Select Suites - Tampa - Brandon

Business response:

We were disappointed to read your comments about the condition of your room. Our Housekeeping team has been dispatched to the suite you occupied to review all the shortcomings you highlighted. We hope you will consider giving us a second chance the next time you are in the area. We will see to it that we perform to the high standards that you expect and deserve. Sincerely, Hotel Management 

Business response:

Thank you for the honest evaluation. I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We also sincerely apologize that you found our bed to be uncomfortable; we wish we had known about this ear... read more

Business response:

Thank you for being our guest and for sharing your observations through your review. We truly apologize for not meeting your expectations and for the inconvenience you experienced, if you had only told us about your concern at the time, we would have tried our best to ensure your stay with us was more enjoyable. We hope you will allow us another opportunity to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Thank you for your visit and comments. Please accept our apologies for not meeting your expectations and that no one responded to your concerns while you were here. We will address this with our team to ensure the complete satisfaction of our valued guests going forward. We hope you will give us another chance to provide you with a much-improved stay. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness, room condition, and poor service you described is unacceptable and not at all representative of our quality s... read more

Business response:

Luis, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Carmen, thank you for reviewing your recent stay. Please accept our apologies for not meeting your expectations and for the poor service you received. We appreciate you letting us know how we can improve. Thank you for staying with us, and we hope to have the opportunity to serve you again. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management