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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't book here Hotel was disgusting. Dirty towels, hair in the tub, tub drain was clogged, water didn't get hot, and there was a dead squirrel in the middle of the hall way. NEVER AGAIN! Had to go get a whole new hotel.
Business response:
Amaya, thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome ou... read more
Upon check in, I was given a room that was not clean. Literally, the towels were tossed everywhere, the toilet was unflushed and the bed was unmade. After going to the front desk, Breanna was the most unpleasant woman. Unprofessional
Business response:
Thank you for your review of your recent stay. We are sorry for the issues you encountered in your room and the inconvenience it caused. Your concerns will be shared with the housekeeping team for review and action. Also, we are sorry you did not experience one of our staff members at her best. We have followed up with our team to make sure we do not disappoint you in the future. We appreciate your feedback and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
There were roaches and the floor hadn't been cleaned ever it seemed. There was roach poop under the burner on the stove. There was a ridiculous amount of noise in the middle of the night sounded like somebody was getting beat in the room behind us.
Business response:
Thank you for your review. We apologize for the cleanliness issue you encountered during your stay. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We also regret the noise you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We would like to regain your... read more
Business response:
Jenny, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Trap house The price doesn’t represent the hotel. People are posted up late night and it seems like a trap house over a hotel.
Business response:
Troy, thank you for your review. We are disappointed to read our accommodations did not provide the value you were hoping for and are sorry for the inconvenience you had due to the other guests on the property. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bed bugs
Business response:
We sincerely apologize for not meeting your expectations and for the difficulties you had with your suite. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We hope you will give us an opportunity to make sure that your next stay at our hotel is comfortable in every respect. Thank you for bringing this to our attention. Sincerely, Hotel Management
Business response:
Jytavious, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Are stay was so bad. we had bugs and staff was very nasty im going to ask for a full refund.
Business response:
Thank you for posting a review of your stay. We are sorry for the inconvenience you had due to the bugs at your accommodations. We have asked our pest control provider to service your room immediately. We also apologize for the poor service you received from our associates. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next visit. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The air was not working properly you had to put on 60 to keep cold and a horrible smell in the room and the stairway smell of urine the carpet was dirty . The stay was not pleasant
Business response:
Jynel, we sincerely apologize for the problems you encountered in your room while you were here. To provide a clean, fresh, and functional room is most important for us, but we are extremely sorry we fell short in making this happen for you. We have shared your concerns with the responsible teams in an effort to take necessary measures. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.