This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trash in stair areas. Had a smoking building so the rooms stunk. Rust in the kitchen, just a crap exeperience. The only good thing was the ladies doing check in and check out.
Business response:
Jeff, thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
There was no room for us. We had a reservation, but they had no room.
Business response:
Michael, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The property is dated and not kept up. The pictures are misleading. Cigarette butts and trash in the stairwells. We didn't even stay the night. Mildew ans rust in the bathtub. Musty smell throughout. When we checked out 10 minutes after arriving, the clerk didn't even ask why. Barely acknowledged us.
Business response:
Robert, thank you for evaluating your stay with us. We regret not meeting your expectations and apologize for the inconvenience you experienced due to our accommodations. We will review this appropriately and take steps to ensure we are more diligent going forward. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will give us a second chance to deliver the type o... read more
Filthy the floor where not carpeted was sticky and where there was carpeting there were huge dust bunnies just in middle of floor. The bathroom tub hardware was rusted and sharp so I could not shower. The woman who checked me in was not at all friendly. I slept with my clothes on for fear of bedbugs. There were roaches crawling on night stand. I found another place asap. I was staying there due to family emergency so the accommodations did not help. Avoid at any cost. Not to sound cliché but I rarely give ratings I have pict... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.