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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like anything
Business response:
Thank you for selecting our hotel. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies and allow us to serve you again. Sincerely, Hotel Management
Decepcionado El cuarto super sucio y con olor a humedad y a cigarrillos, pedi que me cambiaran y la persona de la recepción con poca educación me dijo que no, que eso era lo único que tenia,le dije que no me quedaría ahí y me dijo ok,no me buscó alternativa, en fin termine pagando otro hotel mas caro en el área, llame a hotel.com para cancelar y la persona que me atendió solo me preguntó mi nombre, le dije lo que me paso y me canceló la estadía equivocada, y por ese error mi familia se quedó sin hotel ya que cuando ellos lle... read more
Business response:
On behalf of the entire team, please accept our sincere apologies for our hotel not meeting your expectations during your recent visit. We do not take cleanliness issues lightly, as we do believe this is a top priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates in detail so that this does not happen again. We hope you will consider giving us another opportunity to prove ourselves. Sincerely, Hotel Management
There were some roaches inside.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Sheets stained, carpet stained, thugs hanging out outside room...left immediately, did not remain in room after seeing all of this! REFUND!!! I would rather sleep in my car than to stay at this property!
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. Also, we are sorry for any inconvenience from other people around the property. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Worst hotel room ever. Do not recommend. Worst stay ever. I have booked a room with 2 double beds, but they gave me 1 double bed. When I asked the receptionist, he told the room with 2 double beds is not available. this is ridiculous, then how was the booking got confirmed in hotels.com. He gave me a roller bed which was horrible. Room was not clean at all and has dirty smell. It has a kitchen, but no cookware. Don't stay in this hotel If you have kids.
Business response:
Thank you for sharing your feedback online. We are sorry for being unable to provide you with the suite of your choice. We also apologize for the housekeeping issues you encountered in the suite you stayed in. We will discuss your comments with our team to take corrective measures. We hope you will consider staying with us again so we can prove our dedication to a refreshed and seamless guest experience. Sincerely, Hotel Management
Stay away if you can afford somewhere else Hotel is dirty. Room was in terrible condition. Towel rack in bathroom falling off the wall. Bathroom door rotting and warped. Floor was sticky and dirty. "Kitchen" cabinets were rotting inside.
Business response:
Thank you for staying at our hotel. We sincerely apologize for the cleanliness and maintenance issue you encountered that made for a less than pleasant stay. We value your feedback and assure you to discuss them with the teams involved to take appropriate actions. We hope to deliver a better experience on your next visit Sincerely, Hotel Management
It sucks I left early do to bad condition.. not for travelers..wouldn't return.
Business response:
Billy, thank you for posting a review of your recent stay. We are sorry for the condition of the hotel was not up to par and we did not meet your expectations. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We hope to have another chance to prove ourselves in the future. Sincerely, Hotel Management
Horrible My sheets had Uribe stains. I realized this after sleeping on them. My clothes and bathroom supplies were stolen while I was gone for the day. They also refused to give me clean towels because it was past hours to do so.no one there seemed to be bothered by the issues above. When I called the front to ask about my items that were stolen I was told to call the police
Business response:
Thank you for staying at our hotel. We are sorry for not providing the stay you desired. We always take accusations of this nature very seriously and assure you to investigate this matter. Thank you once again for sharing your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.