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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didnt like anything..staff were rude. I was charged for days i didnt stay there.
Business response:
Thank you for your candid feedback about your stay with us. It was disturbing to read about your experience at our hotel. Our goal is to provide exceptional service to our guests, and we are sorry this was not your experience. We have shared your feedback with our team to rectify our billing procedures, meanwhile please reach out to our front desk so that they can assist you further. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospi... read more
Don’t stay here It was my fiancé birthday weekend I took her there thinking everything was nice by the pictures we get there and the room was full of roaches they had to refund me my money back the next morning because the check in office was closed at 11pm I couldn’t file a complaint online because the service is terrible you have dirty bums hanging outside playing loud music all night and 1st thing and the morning we hated it here❗️❗️❗️❗️
Business response:
Jonathan, thank you for choosing to stay at our hotel for your fiancés birthday weekend. Please accept our apologies for the insects in your room. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We also apologize for the noise issues you experienced and the inconvenience caused. Your comments remind us there is always room for improvement, and we will review your feedback with our front office... read more
We didn't stay because checked three different rooms: Mold in the bathrooms Musty smell in two of the rooms Doors loose and didn't close properly We cancelled.
Business response:
Clay, although difficult to learn, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerelyapologize for the issues you described.We have a duty to follow the processes in place to ensure each guest room is well maintained. Our guests deserve a clean, well maintained, and comfortable room while staying with us and we hope you will consider staying with us next time so that we can have a chance to prove ourselves. Sincerely, Hotel Management
There were roaches in the bedroom area and mold in the bathroom.
Business response:
Brandy, we apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. Please consider choosing us again so we can make your next stay pleasant in every respect. Sincerely, Hotel Management
There were roaches in the room. There was rusty refrigerator, mold in the bathroom, and dirty bed cover.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the issues you experienced in your room, which resulted in a disappointing stay. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with the appropriate team to reiterate the importance of our daily checklists to make sure this isn't repeated. Please be assured; we also have our pest control company schedu... read more
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Tje toilet was blocked and they never fixed it, i will not show puctures of it but i would like a credit on these days for further reservation, if not il use orbitz, travelocity, because they give credits
Business response:
Sanjeev, thank you for your review. We apologize for the issues you faced in your bathroom. It is also very unusual for our staff to be unresponsive to the needs of a guest when made aware of an issue. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
The first room that I went into smelled very moldy and gave me a headache fairly quickly... Went to the lobby and asked to switch rooms due to the smell, the front desk did help, but seemed to have an attitude about it.
Business response:
Meh, thank you for your review. We apologize for the cleanliness issues you encountered in your initial room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with the mentioned associate so that such instances are not repeated. Please consider giving us an... read more
door keys did not work tub and shower were dirty man played hip hop music in his car in the parking lot so loud that it pulled people out to the balcony to see what in the world - so loud it hurt your ears and went on for 30 minutes and no one from management came out to tell him to knock it off
Business response:
Crista, thank you for choosing our hotel. We apologize for the difficulties you faced with the key card and the cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team so that they can take the necessary steps. We are also sorry for the situation you described regarding excessive noise. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues. We understand the frustration and si... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.