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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t waste your time When I checked in the woman helping me could careless, and had no customer service skills at all. Once I found my room, it had already been used. The bed was a mess, shaving cream was all over the bathroom and there were dirty towels and soda on the counters.I went back to the front desk to get a new room, and the same woman upfront could yet again careless. She asked another worker if she cleaned and they had a debate about whose turn it was to clean. Not once was there an apology, or any form of empat... read more
Business response:
Tiffany, please accept our apologies for not being able to deliver the professional service that you should always expect from us and regret the inconvenience this caused. We will surely be working on the feedback provided by you to enhance our service levels. We would also like to apologize for the housekeeping issues you had encountered in the rooms offered to you. Your feedback is shared with our team to ensure we deliver well-appointed rooms moving forward. We hope to have another opportunity to welcome you back for a be... read more
Roaches! Yikes! DO NOT STAY unless you want to share your personal space with roaches! Woke up at 3am, turned on light and roaches scurrying away...slept with lights on until daylight. Took photos of them, showed them to desk clerks in am.... they looked at them, no response, not even an I’m Sorry! Worst hotel ever! Consider yourself warned.
Business response:
Anthony, thank you for being our guest. We apologize for the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Hotel rooms in poor condition.
Business response:
Kathleen, thank you for being our guest. We apologize that our accommodations fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We appreciate your patience and would love for you to return for a much better experience. Sincerely, Hotel Management
I checked in on Friday and paid thru the following Friday. I checked out on Monday and theyre refusing to redund the remainder days. I was told the manager was going to call me but she never did. Absolutely rediculous!
Business response:
Thank you for your review. We are sorry for the issue you had and regret the inconvenience caused. Regrading any queries, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Cheaper for a reason!) We had bugs in room, floor was sticky, found trash under bed, leftover food in fridge, and overall cleanliness was poor. Do not stay at this place!
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Booked non smoking. Paid in advance. I was placed In rooms that respresent motel rooms that were smoking. The agent was dismissive and unhelpful. Worse stay
Business response:
Neren, thank you for being our guest. We are sorry we were unable to accommodate you in the room which you booked and that you did not experience the best from one of our associates. Your feedback will be shared with the appropriate team members to improve our service going forward. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
The exterior stairways are dirty, garbage stalls were overflowing. Our room had dirty carpet, sticky kitchen and bathroom floors. Some kind of mold in the shower/tub and either rust or mold along the frig. YUCK
Business response:
Thank you for being our guest. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.