This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy,roaches!
Business response:
Dear Lew Ann, Thank you for being our guest. We regret the disturbances you reported and assure you we will do everything possible to discourage their entrance to our hotel. Our housekeeping and pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
This is a poor location for travelers needed a 1 or 2 night stays. They have changed their business model and no breakfast, coffee or basics provided as stated online.
Business response:
Dear Angie, We apologize for any discrepancies in expectations. While we no longer offer breakfast, we do strive to provide a comfortable and convenient stay with in-room kitchen facilities for longer visits. Your input is valuable, and we’ll review any outdated information online to ensure accuracy. We appreciate your perspective and hope to welcome you back for an improved experience. Sincerely,Hotel Management
Wasn’t organized!
Business response:
Dear Timothy, We’re sorry if your experience felt disorganized, as we strive to provide a smooth and comfortable stay for all guests. Your comments are important, and we will review our processes to ensure better efficiency. We appreciate your visit and hope to offer you a more seamless stay in the future.Sincerely,Hotel Management
This place is not friendly is very dirty, they have roches everywhere and the food had insects in them as well, I would not recommend this hotel to anyone, the price is too expensive for the experience you get.
Business response:
Dear David, Thank you for sharing your feedback. We regret that your experience did not meet expectations. Cleanliness and guest comfort are priorities, and we take such concerns seriously. Providing a welcoming environment is important, and your comments will be reviewed accordingly. We appreciate your input and hope for the opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
This hotel is not in a bad location however it has a walk-in lobby only which tells me everything I need to know about the place. There is nowhere to sit. They could not accommodate an early check-in and made me wait but the place was not overbooked. they have a kitchenette with no utensils, or even plastic cups, the microwave was old and peeling, the refrigerator had rust inside the freezer. This hotel is not worth the $107 a night cost. They even had the nerve to charge me $100 for incidentals.
Business response:
Dear Marcus, We sincerely apologize for the issues you encountered during your stay. We understand the importance of a smooth check-in process and proper room amenities, and we regret that we fell short in these areas. Your comments about the kitchenette, microwave, and refrigerator will be addressed with our team for improvement. We also apologize for the incidental charge and will review our policies. We hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
Terrible The bathroom was unclean, bathtub clogged, no hot water either. hairs everywhere, the floor was sticky, lamps broken and lopsided, the matress was lumpy and with dents. The sheets were stained with a redish substance, the kitchen was smelly.
Business response:
Dear Darianny, We sincerely apologize for the cleanliness and maintenance issues you encountered. This is not the standard we strive for, and we will immediately address these concerns with our team to ensure better upkeep. Guest comfort and satisfaction are our priorities, and we regret falling short during your stay. Your insights help us improve, and we truly appreciate the opportunity to do better. We hope to provide a much-improved experience next time. Sincerely,Hotel Management
Absolutely dispicable conditions, no one there for late arrival despite having called in advance, scary place. Do not stay here.
Business response:
Dear Guest, We sincerely apologize for the negative experience you had during your stay. We understand how important it is to feel secure and supported, especially during late arrivals, and we regret that we did not meet your expectations. Please know that we take your concerns seriously and will work to improve our processes moving forward. We hope you’ll give us another chance to provide a much better experience next time.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.