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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never stay at extended stay hotel chain
Business response:
Dear Richard, We regret that your experience did not meet expectations. Guest satisfaction is important, and feedback like yours helps identify areas for improvement. We strive to provide a comfortable stay and regret that this was not your impression. Your comments will be shared with the team, and we hope for the opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
Receptionist was rude and non helpful. The stove was filthy, bathroom vent did not work, two kitchen lights didn't work and the most important was the heater would not heat. When I went to the office to ask for help I was told she was not management and to call a number which only she would answer. After words were exchanged I was kicked out of the motel for trespassing. I will be disputing the charges due to lack of caring about my room deficiencies. Do not stay here at all costs.
Business response:
Dear Gary, We sincerely apologize for the issues you encountered during your stay. We take all concerns seriously, especially regarding the room conditions and customer service. We are committed to addressing these issues to ensure a more comfortable experience for our guests. We truly regret that your experience was not reflective of the standards we strive to uphold. We hope you will reconsider staying with us again in the future and allow us the opportunity to improve.Sincerely,Hotel Management
Un olor desagradable habitación todo dentro mal estado el baño la bañera sucia y cortinas baños muy sucia en fin terrible
Business response:
Dear Ana, We sincerely apologize for the unpleasant experience you had during your stay. Cleanliness and comfort are our top priorities, and we are addressing your concerns regarding the room and bathroom. Your comments have been shared with our housekeeping team to ensure immediate improvements are made. We hope you’ll give us another chance to provide a more pleasant experience in the future. Sincerely,Hotel Management
Property manager sucks. Smells like piss when you walk in, garbage everywhere.
Business response:
Dear Guest, We regret that your experience did not meet expectations. A clean and welcoming environment is important, and your concerns are taken seriously. Guest feedback helps identify areas for improvement, and we will review this with the team to ensure better experiences moving forward. We appreciate your input and hope for the opportunity to provide a more positive stay in the future.Sincerely,Hotel Management
I was there for less than 10 hours and killed at least 8 roaches. The room had holes in the ceiling, the sprinkler was held in the ceiling by a piece of wood, and there were stains all over the carpet.
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your short stay. This is not the standard we strive to maintain, and we understand your frustration. Rest assured, we are addressing the concerns raised regarding cleanliness and maintenance. Your experience is important to us, and we are working hard to resolve these issues. We hope to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management
Smell like cigarette smoke, when I'd walked in. At night, there were roaches, not even a coffee maker, no shampoo, other than that, nothing else to say.
Business response:
Dear HECTOR, We sincerely apologize for the issues you encountered during your stay, and we regret that the room did not meet your expectations. Cleanliness and guest comfort are our top priorities, and we are addressing the concerns you've raised, including the presence of odor and pests. We also apologize for the missing amenities and will ensure that future rooms are fully equipped. Your comments are valuable in helping us improve, and we hope to have the opportunity to welcome you back for a better experience in the futu... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.