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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy and Smelly, Worst place to stay Stayed 2 night with my family. This place is a total dump. Filthy carpet, Bad odor and smelly room. Worst beds and sofa. People were swearing and screaming outside mid of the night. Would not recommend any one to say here. Only one good thing I can say is the receptionist was nice. But the property is totally junk.
Business response:
Dear Divakar, We sincerely apologize for the issues you encountered during your stay, including the cleanliness, odor, and noise disturbances. This is certainly not the experience we aim to provide for our guests. We will be addressing these concerns with our team to ensure improvements. We are glad to hear that you had a positive interaction with our receptionist. We truly appreciate your input and hope you’ll consider giving us another chance to provide a better experience.Sincerely,Hotel Management
It was run down and not taking care of had roaches in my room and the floors are so dirty that they turned the bottom on my feet black
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay, including the cleanliness and pest concerns. This is certainly not the standard we aim to uphold. We take your comments seriously and will be addressing these matters with our team to ensure improvements. We truly appreciate your input and hope you will consider giving us another opportunity to provide a much more comfortable and pleasant experience.Sincerely,Hotel Management
Lobby locks at 10pm. Had to use outside phone to contact someone in order to check in along with another guest. The bathroom sink faucet was severely corroded. Poor quality considering the high price.
Business response:
Dear Maryann, We sincerely apologize for the inconvenience you experienced with the lobby access and the condition of the bathroom sink faucet. We understand how important these details are to your overall experience, and we will address these concerns with our team to ensure improvements. Your comments are valuable to us, and we hope to provide you with a more seamless and enjoyable stay in the future. Sincerely,Hotel Management
I did not end up staying, I checked in got my key and went to the room. It smelled like smoke as if someone was smoking in the room and it was not comfortable smelling stale smoke. I went back to the front desk and asked for a full refund since I will not be staying in the room. They assured me since i requested a refund within the first hour I will be fully refunded.
Business response:
Dear Diana, We sincerely apologize for the issue you experienced with the room's odor, as we strive to maintain a fresh and comfortable environment for all our guests. We understand your concerns and are glad we could assist with the refund process. Your comments are important, and we will take immediate action to address this issue to ensure a better experience for future guests. We hope to have the opportunity to welcome you back soon!Sincerely,Hotel Management
They gave away our room and was rude about informing us at checkin.
Business response:
Dear Savier, We sincerely apologize for the inconvenience you experienced at check-in. Overbooking situations are never ideal, and we regret that our communication did not meet your expectations. Providing a welcoming and accommodating experience is our priority, and we will address this with our team to improve future interactions. We appreciate your feedback and the opportunity to improve. We hope you’ll consider giving us another chance. We look forward to welcoming you back.Sincerely,Hotel Management
Horrible experience Me and my wife stay at extended stay Brandon was horrible. Starting with customer service it was absolutely completely unprofessional. The room that I thought I was going to be getting based on the picture is absolutely not so. The room had a nasty feel to it. The grounds were very uncap cigarette butts Everywhere on the ground trash everywhere on the ground absolutely not clean. I decided to leave after the first night and upon contacting Roz!!, I believe is her name at the front desk she was exceptional... read more
Business response:
Dear eric, We’re sorry to hear that your stay did not meet expectations. Providing professional service and a clean, comfortable environment is our priority, and we regret that we fell short. Your concerns about cleanliness and customer service will be addressed with our team to ensure improvements. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management
Not clean I checked in. Went to my room. The floors were nasty. Tub/shower didn’t look like it had been cleaned in months. Turned around and left. Place was to nasty to stay in.
Business response:
Dear Sondra, We sincerely apologize that your room did not meet cleanliness expectations. Providing a clean and comfortable stay is our priority, and we regret that we fell short in your case. We will address this with our housekeeping team to ensure improvements. Your experience is not the standard we strive for, and we appreciate you bringing it to our attention. We hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.