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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the cleanest or best area
Business response:
Dear Roberto, We regret that our cleanliness and location did not meet your expectations. Our team is committed to maintaining a comfortable environment, and we will continue working on improvements to enhance our guests' experience. We appreciate your input, as it helps us identify areas where we can do better. We hope to provide a more positive visit on your next stay. Sincerely,Hotel Management
No hot water for the whole first day after check-in. We had to wait more than an hour outside as no one was available in the lobby after midnight late checkin due to flight delay. Such a terrible experience, I had to wait with having my kid and elderly person in my family, I will never come to this place again. Very dirty room, no shampoo, no conditioner, no body wash , not even enough towels.. They should refund my money or reimburse partially.
Business response:
Dear SANTU, We sincerely apologize for the inconveniences you faced, including the hot water issue, late check-in delay, and room conditions. This is not the experience we want for our guests, and we understand how frustrating it must have been, especially with family members. Your concerns have been shared with our team to prevent such occurrences in the future. Regarding your refund, we will investigate this matter immediately and will take appropriate steps where necessary. Meanwhile, if we may be of further assistance, p... read more
Sorry I was there even once, but not again Room was very dirty, cockroach’s all over, filthy bathroom. Sat on bed to take shoes off n bed bent down to floor! I actually fell off the bed. Thankfully didn’t get hurt. Don’t know if it was a frame issue, that’s what it acted like! The toilet when flushed made a buzzing sound for several minutes. There’s a lot of very loud residency there. Alcohol bottles strewn about all over parking lot and grounds. Dog crap, lots of it all over, not picked up. It was disgusting nasty. The wall... read more
Business response:
Dear Christine, We sincerely apologize for the issues you encountered during your stay. This does not reflect the high standards of cleanliness and safety we aim to provide. We will be addressing the concerns with our housekeeping and maintenance teams immediately. Your safety and comfort are very important to us, and we deeply regret the experience you had. We hope to have the chance to provide you with a much better experience in the future.Sincerely,Hotel Management
Stinky Room smelled of cigarette mold and air freshener, overpowering.
Business response:
Dear Jeremy, We’re sorry to hear that the room’s scent was not to your satisfaction. Our team strives to maintain a fresh and comfortable environment, and we appreciate you bringing this to our attention. We will address this concern to ensure a better experience for our guests. Your input helps us improve, and we hope to have the opportunity to provide you with a more pleasant stay in the future. Sincerely,Hotel Management
Carpets were filthy. Non smoking room smelled like smoke and halls and stair case smelled like marijuana. Room also smelled like mold.
Business response:
Dear Hulya, We sincerely apologize for the cleanliness and odor issues you encountered during your stay. This is not the experience we want for our guests, and we appreciate you bringing it to our attention. Your comments will be shared with our housekeeping and maintenance teams to address these concerns promptly. We truly value your input and hope for the opportunity to provide you with a much-improved stay in the future. We look forward to welcoming you back! Sincerely,Hotel Management
Want second hand smoke? the room smelled like someone had just smoked weed in it. I killed a roach and hair on hand towels. the staff was nice to change my room smelled less but more like cigarettes.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered with odors and cleanliness. This is not the standard we strive for, and we appreciate your feedback as it helps us improve. We’re glad our staff was able to assist in moving you to another room and that their service met your expectations. Your concerns will be addressed with our team to ensure a better stay for all guests. We look forward to welcoming you back! Sincerely,Hotel Management
Terrible Hotel was digusting, floors look like they have never been cleaned. Smelled terrible. Had dirty bath water still in bathtub. Water was off staff wasn’t very helpful.
Business response:
Dear Katrina, We regret that your stay did not meet expectations and sincerely apologize for the cleanliness and maintenance concerns you encountered. Guest comfort is our priority, and we will address these issues with our team to ensure improvements. We appreciate your input as it helps us enhance our services. Should you give us another opportunity, we’ll do our best to provide a much better experience. We value your feedback and look forward to welcoming you back!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.